Assistant Facilities Manager

Sodexo; Birmingham; On-site; GBP 31,500 - 38,500; Full time

Benefits offered by this job

Employee benefits package

Professional development opportunities

Sodexo Discounts Scheme

Job summary

Sodexo is seeking an organised and customer-focused Assistant Facilities Manager to oversee the delivery of integrated facilities services at a key client location in Birmingham. This full-time role offers Monday to Friday hours 08:30 to 17:00 and a salary of £35,000 per year along with Sodexo employee benefits.

You will lead catering, hospitality, cleaning and wider facilities services, coordinating teams and contractors while ensuring safety, compliance and high standards.

Qualifications

• Experience in facilities management or workplace services.
• Experience coordinating multiple service lines and leading teams.
• Knowledge of catering, hospitality and cleaning services.
• Experience monitoring KPIs and customer expectations.
• Understanding of health and safety, risk management and compliance.
• Strong customer service and stakeholder skills.
• Experience managing staffing, rotas, attendance and colleague performance.
• Experience coordinating contractors, suppliers and specialist service providers.
• Good IT skills and familiarity with reporting systems.
• Excellent verbal and written communication.

Responsibilities

• Coordinate the delivery of catering, hospitality, cleaning and facilities services across the site.
• Lead and support local service teams, driving engagement, performance and development.
• Ensure services meet contractual standards, KPIs and customer expectations.
• Build strong relationships with client stakeholders and respond promptly to service requests.
• Conduct inspections, audits and quality checks to maintain high standards.
• Coordinate contractors, suppliers and specialist support services.
• Promote a strong health and safety culture and ensure compliance with all policies and procedures.
• Manage delegated budgets, labour, consumables and operational resources.
• Support audits, incident management and business continuity arrangements.
• Drive service improvements and sustainable working practices.

Skills

Facilities management

Team leadership

KPIs monitoring

H&S compliance

Customer service

Stakeholder management

Staff scheduling

Contractors coordination

Problem solving

Communication skills

Decision making

IT reporting

Tools

Microsoft Excel

Workplace management systems

Job description

• Full time
• Monday-Friday - 08:30-17:00
• £35000 per annum plus our Sodexo employee benefits package
• Opportunities for professional development

Assistant Facilities Manager

Birmingham, B3 3AX

At Sodexo, we're passionate about our people. We know that our teams are the key to delivering exceptional service and creating meaningful experiences for our clients, customers, and employees.

Sodexo is seeking an organised and customer-focused Assistant Facilities Manager to oversee the delivery of integrated facilities services at a key client location in Birmingham.

This is an exciting opportunity for an experienced facilities professional who thrives in a varied, hands‑on role and enjoys leading teams, building client relationships and ensuring high standards across multiple service lines.

Acting as Sodexo's principal on‑site contact, you will coordinate catering, hospitality, cleaning and wider facilities services, ensuring safe, compliant and efficient operations that deliver an excellent workplace experience.

Reporting to the Regional Facilities Services Manager, you will provide day‑to‑day leadership to the Catering Lead and Cleaning Supervisor while coordinating specialist contractors, suppliers and support services.

You will maintain a visible presence on site, oversee service performance, support compliance activities, manage resources and resolve operational issues quickly and professionally

Key Responsibilities

• Coordinate the delivery of catering, hospitality, cleaning and facilities services across the site.
• Lead and support local service teams, driving engagement, performance and development.
• Ensure services meet contractual standards, KPIs and customer expectations.
• Build strong relationships with client stakeholders and respond promptly to service requests.
• Conduct inspections, audits and quality checks to maintain high standards.
• Coordinate contractors, suppliers and specialist support services.
• Promote a strong health and safety culture and ensure compliance with all policies and procedures.
• Manage delegated budgets, labour, consumables and operational resources.
• Support audits, incident management and business continuity arrangements.
• Drive service improvements and sustainable working practices.

What we're looking for

We are looking for an experienced facilities professional with a proactive approach and a passion for delivering outstanding service.

Essential

• Experience within facilities management, workplace services, hospitality or a similar operational environment.
• Experience coordinating multiple service lines and leading teams or supervisors.
• Good knowledge of catering, hospitality, cleaning and general facilities management services.
• Experience monitoring performance against KPIs, service standards and customer expectations.
• Understanding of health and safety, risk management and compliance requirements.
• Excellent customer service and stakeholder management skills.
• Experience managing staffing, rotas, attendance and colleague performance.
• Experience coordinating contractors, suppliers and specialist service providers.
• Strong organisational, problem‑solving and prioritisation skills.
• Excellent verbal and written communication skills.
• Ability to work independently and make sound operational decisions.
• Good IT skills, including reporting, audit and workplace management systems.

Desirable

• IOSH Managing Safely or an equivalent health and safety qualification.
• Food Safety qualification or practical catering experience.
• Experience within a corporate or client‑facing environment.
• Experience managing both directly delivered and outsourced services.
• Membership of the Institute of Workplace and Facilities Management (IWFM) or another relevant professional body.
• Knowledge of emergency response and business continuity processes.

Why Sodexo

Working with Sodexo is more than a job; it's a chance to be part of something greater.

Belong in a company and team that values you for you.

Act with purpose and have an impact through your everyday actions.

Thrive in your own way.

We also offer a range of perks, rewards and benefits for our colleagues and their families:

• Unlimited access to an online platform offering wellbeing support
• An extensive Employee Assistance Programme to help with everyday issues or life's larger problems, including legal and financial advice, support with work or personal issues impacting your wellbeing
• Access to a 24hr virtual GP Service
• Sodexo Discounts Scheme, offering great deals 24/7 across popular high street retailers (also open to friends and family)
• Save for your future by becoming a member of the Pension Plan
• Opportunities to enable colleagues to grow and succeed throughout their career at Sodexo, including a variety of learning and development tools
• Bike to Work Scheme to help colleagues to do their bit for the environment whilst keeping fit
• Sodexo UK and Irelands enhanced benefits and leave policies

A little more about Sodexo

At Sodexo, our purpose is to create a better every day for everyone to build a better life for all. As the global leader in services that improve the Quality of Life, we operate in 55 countries, serving over 100million consumers each day through our unique combination of On‑Site Food and FM Services, Benefits & Rewards Services and Personal & Home Services.

We are committed to being an inclusive employer. We are a forces friendly employer. We welcome and encourage applications from people with a diverse variety of experiences, backgrounds and identities. We encourage our employees to get involved with our Employee Networks such as Pride, Sodexo Parents & Carers, Sodexo Disability, Ability network, SoTogether, Generations and Origins.

We're a Disability Confident Leader employer. We're committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations. We run a Disability Confident interview scheme for candidates with disabilities who meet the minimum selection criteria for the job.

Ready to be part of something greater?

Sodexo reserves the right to close this advert early if we are in receipt of a high number of applications