Deputy General Service Manager

Sodexo; Sudbury; On-site; GBP 32,000 - 35,000; Full time

Benefits offered by this job

Free parking

Professional development

Employee benefits package

Job summary

Sodexo in Sudbury is seeking a dedicated Deputy General Services Manager to lead day-to-day delivery of integrated facilities management across the site. You will supervise operational teams and take responsibility in the General Services Manager's absence, ensuring seamless service delivery.

The role covers catering, cleaning, security and waste, with a focus on safety, budgets, reporting, and client satisfaction.

Qualifications

• Previous management or supervisory experience within Facilities Management, Catering, Cleaning, Hospitality, or a multi-service environment.
• Ability to lead and develop teams while maintaining a positive culture.
• Strong knowledge of Health & Safety legislation, risk assessments, compliance, and safe systems of work.
• Excellent communication and relationship-building with clients, colleagues, and contractors.
• Commercial awareness with budgets, cost control, and operational performance.

Responsibilities

• Support the General Services Manager in leading the day-to-day delivery of integrated facilities management services across the site.
• Take responsibility for the site and lead operational teams in the absence of the General Services Manager.
• Oversee multiple services, including catering, cleaning, security, and waste, ensuring service delivery and customer satisfaction.
• Lead, coach, and develop site teams, creating a positive, high-performing culture.
• Build relationships with clients, contractors and stakeholders, addressing requests and operational challenges.
• Assist recruitment, onboarding, training and development of colleagues, ensuring mandatory training is up to date.
• Monitor service performance, ensuring contractual standards, KPIs and compliance.
• Champion Health & Safety and promote a positive safety culture.

Skills

Management experience

Team development

Health & Safety

Communication skills

Commercial awareness

Prioritisation

Job description

• Full time - Fixed term for 4 months
• Monday - Friday
• £32,000 - £35,000 per annum
• Free parking
• Opportunities for professional development
• Plus our Sodexo employee benefits package

Deputy General Services Manager

Sudbury - Full time

At Sodexo, we're passionate about our people.We know that our teams are the key to delivering exceptional service and creating meaningful experiences for our clients, customers, and employees.

We are currently seeking a dedicated and dynamic Deputy General Services Managerto join our team and play a key role in driving excellence and innovation.

As a Deputy General Services Manager you'll:

• Support the General Services Manager in leading the day-to-day delivery of integrated facilities management services across the site.
• Take responsibility for the site and lead operational teams in the absence of the General Services Manager.
• Oversee multiple services, including catering, cleaning, security, and waste, ensuring exceptional service delivery and customer satisfaction.
• Lead, coach, and develop site teams, creating a positive, engaged, and high‑performing culture.
• Build strong relationships with clients, contractors, and stakeholders, responding professionally to requests, feedback, and operational challenges.
• Support the recruitment, onboarding, training, and development of colleagues, ensuring statutory and mandatory training remains up to date.
• Monitor service performance, ensuring contractual standards, KPIs, and compliance requirements are consistently achieved.
• Champion Health & Safety by maintaining risk assessments, safe systems of work, and promoting a positive safety culture across the site.
• Support financial performance by managing costs, monitoring budgets, and identifying opportunities to improve efficiency and profitability.
• Produce reports, complete client documentation, and use business systems to support operational and financial management.
• Drive continuous improvement by identifying new ways to enhance service delivery, operational performance, and the customer experience.
• Work collaboratively across the wider facilities management team to ensure seamless service delivery across all operational areas.

What we're looking for:

• Previous management or supervisory experience within Facilities Management, Catering, Cleaning, Hospitality, or a multi-service operational environment.
• Experience leading and developing teams while creating a positive and inclusive working culture.
• Strong knowledge of Health & Safety legislation, risk assessments, compliance, and safe systems of work.
• Excellent communication and relationship-building skills, with the ability to engage confidently with clients, colleagues, and contractors.
• Commercial awareness with experience supporting budgets, controlling costs, and improving operational performance.
• Experience managing multiple priorities within a fast‑paced operational environment.

Why Sodexo?

Working with Sodexo is more than a job; it's a chance to be part of something greater.

Belong in a company and team that values you for you.

Act with purpose and have an impact through your everyday actions.

Thrive in your own way.

We also offer a range of perks, rewards and benefits for our colleagues and their families:

• Unlimited access to an online platform offering wellbeing support
• An extensive Employee Assistance Programme to help with everyday issues or life's larger problems, including legal and financial advice, support with work or personal issues impacting your wellbeing
• Access to a 24hr virtual GP Service
• Sodexo Discounts Scheme, offering great deals 24/7 across popular high street retailers (also open to friends and family)
• Save for your future by becoming a member of the Pension Plan
• Opportunities to enable colleagues to grow and succeed throughout their career at Sodexo, including a variety of learning and development tools
• Bike to Work Scheme to help colleagues to do their bit for the environment whilst keeping fit
• Sodexo UK and Irelands enhanced benefits and leave policies

A little more about Sodexo:

At Sodexo, our purpose is to create a better every day for everyone to build a better life for all.As the global leader in services that improve the Quality of Life, we operate in 55 countries, serving over 100million consumers each day through our unique combination of On-Site Food and FM Services, Benefits & Rewards Services and Personal & Home Services.

We are committed to being an inclusive employer. We are a forces friendly employer.We welcome and encourage applications from people with a diverse variety of experiences, backgrounds and identities.We encourage our employees to get involved with our Employee Networks such as Pride, Sodexo Parents & Carers, Sodexo Disability, Ability network, SoTogether, Generations and Origins.

We're a Disability Confident Leader employer.We're committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations.We run a Disability Confident interview scheme for candidates with disabilities who meet the minimum selection criteria for the job.

Ready to be part of something greater?

Sodexo reserves the right to close this advert early if we are in receipt of a high number of applications