Site Operations Manager

Sodexo; London Borough of Enfield; On-site; GBP 50,000 - 61,000; Full time

Benefits offered by this job

Unlimited wellbeing platform access

Employee Assistance Programme

24hr virtual GP service

Sodexo Discounts Scheme

Pension Plan

Learning and development tools

Bike to Work Scheme

Enhanced benefits and leave policies

Job summary

Sodexo is seeking a Site Operations Manager in Enfield to lead Hard and Soft FM services within a large industrial environment. You will take full operational and financial responsibility for the site, overseeing catering, cleaning, laundry, logistics and subcontractor management, while building a high-performing team and delivering services safely and to the highest standards.

The role requires proven operational leadership, strong budget management and client relationship skills, with a focus

Qualifications

• Proven experience in an operational management role within Facilities Management or similar service-led environment.
• Experience managing Hard and Soft FM services, ideally within an integrated facilities management environment.
• Strong track record of leading teams, developing talent and creating a positive, high-performing culture.
• Experience managing budgets, interpreting financial information and delivering against commercial targets.
• Excellent client relationship management skills, with ability to influence stakeholders and build long-term partnerships.
• Good understanding of health and safety, statutory compliance and operational standards.
• IOSH Managing Safely qualification or equivalent health and safety qualification.
• Experience driving continuous improvement, implementing change and identifying opportunities for service development and business growth.
• Strong communication, negotiation, organisational and problem-solving skills.
• Good IT skills, including Microsoft Office 365, with ability to use operational and financial management systems.

Responsibilities

• Lead site operations: Oversee the day-to-day delivery of contracted Hard and Soft FM services, ensuring high standards of quality, efficiency and client satisfaction.
• Manage financial performance: Take ownership of site budgets, labour costs, financial reporting, invoicing and additional works to ensure commercial targets are achieved.
• Build strong client relationships: Act as the Sodexo representative on site, developing trusted relationships with senior client stakeholders and third-party service providers.
• Drive compliance and safety: Ensure all services meet health and safety, hygiene, food safety and client-specific requirements, promoting a zero-harm culture.
• Lead and develop people: Recruit, onboard, motivate and develop colleagues, ensuring teams are trained and equipped to deliver outstanding services.
• Deliver continuous improvement: Monitor KPIs, audits and service performance, identifying opportunities to improve processes and efficiency.
• Support business growth: Identify opportunities for additional services, cost savings and innovation, contributing to the site’s business development plan.
• Manage performance and reporting: Conduct regular client reviews, monitor service delivery and maintain accurate records.
• Champion Sodexo standards: Embed company policies and best practices across site operations.

Skills

Operational management

Team leadership

Budget management

Client relationship management

Health and safety knowledge

IT skills (MS Office 365)

Education

IOSH Managing Safely

Tools

MS Office 365

Job description

• Full time
• Monday to Friday, with occasional evening and weekend work as required.
• Up to £55000 per annum plus our Sodexo employee benefits package
• Opportunities for professional development

Site Operations Manager

Enfield, EN3 7PW

At Sodexo, we're passionate about our people. We know that our teams are the key to delivering exceptional service and creating meaningful experiences for our clients, customers, and employees.

Are you an experienced operations leader with a passion for service excellence, people engagement and building strong client relationships? Sodexo is looking for a proactive and commercially minded Site Operations Manager to lead the delivery of Hard and Soft Facilities Management (FM) services within a large industrial and manufacturing environment in Brimsdown, Enfield.

You will take full operational and financial responsibility for the site, overseeing a diverse range of services including catering, cleaning, laundry, logistics and subcontractor management. A key part of your role will be engaging and motivating colleagues, developing a high-performing team and ensuring all services are delivered safely, efficiently and to the highest standards.

With responsibility for financial performance, health and safety, compliance and service quality, you will ensure operational targets and key performance indicators (KPIs) are consistently achieved. You will work closely with the UK Operations Manager and Account Director to strengthen client relationships, manage budgets, drive continuous improvement and identify opportunities for cost efficiencies and business growth.

This is an exciting opportunity for a commercially aware and hands-on leader who can bring people together, manage multiple service streams and deliver operational excellence. You will also play an important role in shaping the future of the site, with the potential to support the transition towards a more integrated facilities management (IFM) model.

Key Responsibilities

• Lead site operations: Oversee the day-to-day delivery of contracted Hard and Soft FM services, ensuring high standards of quality, efficiency and client satisfaction.
• Manage financial performance: Take ownership of site budgets, labour costs, financial reporting, invoicing and additional works to ensure commercial targets are achieved.
• Build strong client relationships: Act as the key Sodexo representative on site, developing trusted relationships with senior client stakeholders and third-party service providers.
• Drive compliance and safety: Ensure all services meet statutory, legislative, health and safety, hygiene, food safety and client-specific requirements, promoting a zero-harm culture.
• Lead and develop people: Recruit, onboard, motivate and develop colleagues, ensuring teams are appropriately trained, competent and equipped to deliver outstanding services.
• Deliver continuous improvement: Monitor KPIs, audits and service performance, identifying opportunities to improve processes, service quality and operational efficiency.
• Support business growth: Identify opportunities for additional services, cost savings and innovation, contributing to the site's business development plan.
• Manage performance and reporting: Conduct regular client reviews, monitor service delivery and maintain accurate operational, financial and performance records.
• Champion Sodexo standards: Embed company policies, procedures and best practice across all areas of site operations.

What we're looking for:

We're looking for a confident and collaborative leader who combines strong operational expertise with commercial awareness and a customer-focused approach.

You will ideally have:

• Proven experience in an operational management role within Facilities Management or a similar service-led environment.
• Experience managing Hard and Soft FM services, ideally within an integrated facilities management environment.
• A strong track record of leading teams, developing talent and creating a positive, high-performing culture.
• Experience managing budgets, interpreting financial information and delivering against commercial targets.
• Excellent client relationship management skills, with the ability to influence stakeholders and build long-term partnerships.
• A good understanding of health and safety, statutory compliance and operational standards.
• An IOSH Managing Safely qualification or equivalent health and safety qualification.
• Experience driving continuous improvement, implementing change and identifying opportunities for service development and business growth.
• Strong communication, negotiation, organisational and problem-solving skills.
• Good IT skills, including Microsoft Office 365, with the ability to use operational and financial management systems.
• Experience in technical services and a broader IFM environment would be advantageous.

Why Sodexo?

Working with Sodexo is more than a job; it's a chance to be part of something greater.

Belong in a company and team that values you for you.

Act with purpose and have an impact through your everyday actions.

Thrive in your own way.

We also offer a range of perks, rewards and benefits for our colleagues and their families:

• Unlimited access to an online platform offering wellbeing support
• An extensive Employee Assistance Programme to help with everyday issues or life's larger problems, including legal and financial advice, support with work or personal issues impacting your wellbeing
• Access to a 24hr virtual GP Service
• Sodexo Discounts Scheme, offering great deals 24/7 across popular high street retailers (also open to friends and family)
• Save for your future by becoming a member of the Pension Plan
• Opportunities to enable colleagues to grow and succeed throughout their career at Sodexo, including a variety of learning and development tools
• Bike to Work Scheme to help colleagues to do their bit for the environment whilst keeping fit
• Sodexo UK and Irelands enhanced benefits and leave policies

A little more about Sodexo

At Sodexo, our purpose is to create a better every day for everyone to build a better life for all. As the global leader in services that improve the Quality of Life, we operate in 55 countries, serving over 100million consumers each day through our unique combination of On-Site Food and FM Services, Benefits & Rewards Services and Personal & Home Services.

We are committed to being an inclusive employer. We are a forces friendly employer. We welcome and encourage applications from people with a diverse variety of experiences, backgrounds and identities. We encourage our employees to get involved with our Employee Networks such as Pride, Sodexo Parents & Carers, Sodexo Disability, Ability network, SoTogether, Generations and Origins.

We're a Disability Confident Leader employer. We're committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations. We run a Disability Confident interview scheme for candidates with disabilities who meet the minimum selection criteria for the job.

Ready to be part of something greater?

Sodexo reserves the right to close this advert early if we are in receipt of a high number of applications