General Services Assistant

Applefields School; Whitby; On-site; GBP 14,000 - 19,000; Part time

Benefits offered by this job

Family friendly leave

Employee cash backs & discount schemes

Learning & career development

Health Assured

Job summary

North Yorkshire Council’s Whitby Pavilion is seeking relief front-of-house staff to join its events team in Whitby, North Yorkshire. You will scan tickets, usher guests, perform pre-show checks and manage entry at concerts and events.

In this flexible, casual role, duties include cash handling, stock monitoring, site safety, and assisting the Duty Manager. A proactive, customer‑focused approach and COSHH/Health & Safety awareness are essential.

Qualifications

• Knowledge of Health and Safety and Hygiene regulations including COSHH.
• Ability to handle customer feedback and complaints professionally.
• Willingness to work flexibly in a casual, relief role.

Responsibilities

• Deliver exceptional customer service by maintaining a polite, positive attitude and resolving customer feedback or complaints quickly and efficiently.
• Undertake front-of-house duties and event stewarding, including scanning tickets, ushering guests to their seats, and managing entry.
• Manage cash collection at events in strict accordance with established financial procedures.
• Monitor stock levels and rotation, conduct inventory checks and report shortages to the Line Manager.
• Maintain site safety and visitor well-being, act as Fire Marshall during evacuations.
• Adhere to Health and Safety and hygiene legislation.
• Support the Duty Manager in checking, cleaning, and replenishing public facilities.
• Report accidents, maintenance issues and incidents promptly.
• Demonstrate operational flexibility by providing shift cover for colleagues and undertaking additional duties as requested.

Skills

Excellent interpersonal communication

Customer service excellence

Independent & proactive

Enthusiastic and multitasking

Job description

Grade: CD

Contract: Relief

Hours: Relief hours

Location: Whitby, North Yorkshire

Whitby Pavilion

Join North Yorkshire Council’s operational team at one of our many multiuse venues, which host a wide variety of exciting events year-round. In this frontline, customer facing role, you will help deliver a first-class visitor experience. Your daily duties will include scanning tickets, ushering guests, performing pre-show checks, selling ice cream, and resolving ticketing queries.

We are looking for enthusiastic individuals to join our team on a flexible, casual basis. These relief-hour roles are perfect if you want to work on an ad-hoc basis around your existing commitments.

Key Responsibilities:

• Deliver exceptional customer service by maintaining a polite, positive attitude and resolving customer feedback or complaints quickly and efficiently
• Undertake front-of-house duties and event stewarding, including scanning tickets, ushering guests to their seats, and managing entry
• Manage cash collection at events and concerts in strict accordance with established financial procedures
• Monitor stock levels and rotation, conducting regular inventory checks and reporting any shortages to the Line Manager
• Maintain site safety and visitor well-being, remaining alert to fire or accident hazards and acting as the designated Fire Marshall during emergency evacuations
• Adhere to Health and Safety and relevant hygiene legislation
• Support the Duty Manager in checking, cleaning, and replenishing public facilities to ensure they are in full working order
• Report accidents, maintenance issues and incidents promptly
• Demonstrate operational flexibility by providing shift cover for colleagues and undertaking reasonable additional duties as requested by Senior Managers

What we are looking for:

• Working knowledge of Health and Safety and Hygiene regulations including COSHH
• Excellent interpersonal, communication and customer service skills, with a confident and professional approach, and the ability to handle customer feedback and complaints in a positive manner
• Ability to work independently using your own initiative, while actively contributing to a supportive team dynamic
• Self-motivated and enthusiastic, a multitasker who can remain calm under pressure

What can we offer you?

When you join us, you are entitled to our outstanding benefits and wellbeing plan as part of your position:

• family friendly leave
• salary sacrifice, employee cash backs and discount schemes
• learning, development and career advancement opportunities
• Health Assured – confidential help and support for your wellbeing

Closing Date: 06 September 2026
Interviews: w/c 14 September 2026

We are committed to meeting the needs of our diverse community and aim to have a workforce reflecting this diversity. We are also committed to safeguarding and promoting the welfare of children, young people and adults. We expect all staff and volunteers to share this commitment.

North Yorkshire Councils’ purpose is to deliver services and facilities to the diverse residents and visitors of North Yorkshire. To ensure we deliver inclusive services we strive to have a diverse workforce where everybody can be themselves by respecting differences and embedding equality of opportunity. We celebrate diversity and recognise each other’s contributions; we therefore welcome applications from individuals of all backgrounds.