General Services Assistant

Kirklees Metropolitan Council; Whitby; On-site; GBP 26,000 - 27,000; Part time

Benefits offered by this job

Local government pension

Family-friendly leave

Discount schemes

Wellbeing support

Career development

Health Assured

Job summary

North Yorkshire Council is recruiting enthusiastic individuals to join its operations team in Whitby for flexible, casual relief-hour roles. You will scan tickets, usher guests, perform pre-show checks, and assist with ice cream concessions while resolving ticketing queries.

As part of the team you will deliver outstanding customer service, maintain safety and hygiene standards, manage entry and cash at events, monitor stock, support the Duty Manager, and report incidents promptly.

Qualifications

• Knowledge of Health and Safety and Hygiene regulations including COSHH.
• Excellent interpersonal and customer service skills.
• Ability to work independently and as part of a team.
• Self-motivated and enthusiastic, able to stay calm under pressure.

Responsibilities

• Scan tickets, usher guests, and manage entry.
• Deliver customer service and resolve feedback quickly.
• Handle cash at events in line with procedures.
• Monitor stock and report shortages.
• Maintain safety and act as Fire Marshall during evacuations.
• Adhere to Health, Safety and Hygiene regulations.
• Support duties such as cleaning and replenishing facilities.
• Report accidents and maintenance promptly.
• Provide shift cover and undertake extra duties as needed.

Skills

Customer service

Communication

Health & Safety (COSHH)

Teamwork

Initiative

Job description

Join North Yorkshire Council's operational team at one of our many multiuse venues, which host a wide variety of exciting events year-round. In this frontline, customer facing role, you will help deliver a first-class visitor experience. Your daily duties will include scanning tickets, ushering guests, performing pre-show checks, selling ice cream, and resolving ticketing queries.

We are looking for enthusiastic individuals to join our team on a flexible, casual basis. These relief-hour roles are perfect if you want to work on an ad-hoc basis around your existing commitments.

Key Responsibilities

• Deliver exceptional customer service by maintaining a polite, positive attitude and resolving customer feedback or complaints quickly and efficiently
• Undertake front-of-house duties and event stewarding, including scanning tickets, ushering guests to their seats, and managing entry
• Manage cash collection at events and concerts in strict accordance with established financial procedures
• Monitor stock levels and rotation, conducting regular inventory checks and reporting any shortages to the Line Manager
• Maintain site safety and visitor well-being, remaining alert to fire or accident hazards and acting as the designated Fire Marshall during emergency evacuations
• Adhere to Health and Safety and relevant hygiene legislation
• Support the Duty Manager in checking, cleaning, and replenishing public facilities to ensure they are in full working order
• Report accidents, maintenance issues and incidents promptly
• Demonstrate operational flexibility by providing shift cover for colleagues and undertaking reasonable additional duties as requested by Senior Managers

What we are looking for

• Working knowledge of Health and Safety and Hygiene regulations including COSHH
• Excellent interpersonal, communication and customer service skills, with a confident and professional approach, and the ability to handle customer feedback and complaints in a positive manner
• Ability to work independently using your own initiative, while actively contributing to a supportive team dynamic
• Self-motivated and enthusiastic, a multitasker who can remain calm under pressure

What can we offer you

When you join us, you are entitled to our outstanding benefits and wellbeing plan as part of your position:

• a local government pension scheme
• family friendly leave
• salary sacrifice, employee cash backs and discount schemes
• learning, development and career advancement opportunities
• Health Assured - confidential help and support for your wellbeing

Key Dates

Closing Date: 06 September 2026

Company: North Yorkshire Council

Salary: £25,620 - £25,989

Location: Whitby, North Yorkshire

Sector: Corporate Services

Sector: Administration

Sector: Communications

Job Role: Officer

For more details or if you have any questions, reach out to Jill Gomez-Mannion on [e-mail]