General Services Assistant

North Yorkshire Council; Whitby; On-site; GBP 12,000 - 18,000; Part time

Benefits offered by this job

Local government pension scheme

Family friendly leave

Salary sacrifice and discounts

Learning, development opportunities

Health Assured

Job summary

North Yorkshire Council is seeking flexible relief staff for its venues to support events year-round. You will scan tickets, usher guests, perform pre-show checks, and assist with ice cream sales while delivering a friendly visitor experience.

This front-of-house, casual role requires strong customer service, attention to safety, and the ability to work independently or with a small team across multiple venues. Shifts are ad-hoc to fit around other commitments.

Qualifications

• Excellent interpersonal, communication and customer service skills.
• Working knowledge of Health and Safety and Hygiene regulations including COSHH.
• Ability to work independently and as part of a team.

Responsibilities

• Scan tickets and usher guests to seats.
• Sell ice cream and handle cash in line with procedures.
• Resolve ticketing queries and maintain a clean, safe venue environment.
• Support Duty Manager with checking, cleaning and replenishing facilities.
• Report accidents, issues and incidents promptly.

Skills

Customer service

Communication

Health & safety awareness

Job description

Join North Yorkshire Council's operational team at one of our many multiuse venues, which host a wide variety of exciting events year-round. In this frontline, customer facing role, you will help deliver a first-class visitor experience. Your daily duties will include scanning tickets, ushering guests, performing pre-show checks, selling ice cream, and resolving ticketing queries. We are looking for enthusiastic individuals to join our team on a flexible, casual basis. These relief-hour roles are perfect if you want to work on an ad-hoc basis around your existing commitments.,

• Deliver exceptional customer service by maintaining a polite, positive attitude and resolving customer feedback or complaints quickly and efficiently
• Undertake front-of-house duties and event stewarding, including scanning tickets, ushering guests to their seats, and managing entry
• Manage cash collection at events and concerts in strict accordance with established financial procedures
• Monitor stock levels and rotation, conducting regular inventory checks and reporting any shortages to the Line Manager
• Maintain site safety and visitor well-being, remaining alert to fire or accident hazards and acting as the designated Fire Marshall during emergency evacuations
• Adhere to Health and Safety and relevant hygiene legislation
• Support the Duty Manager in checking, cleaning, and replenishing public facilities to ensure they are in full working order
• Report accidents, maintenance issues and incidents promptly
• Demonstrate operational flexibility by providing shift cover for colleagues and undertaking reasonable additional duties as requested by Senior Managers

Requirements

• Working knowledge of Health and Safety and Hygiene regulations including COSHH
• Excellent interpersonal, communication and customer service skills, with a confident and professional approach, and the ability to handle customer feedback and complaints in a positive manner
• Ability to work independently using your own initiative, while actively contributing to a supportive team dynamic
• Self-motivated and enthusiastic, a multitasker who can remain calm under pressure

When you join us, you are entitled to our outstanding benefits and wellbeing plan as part of your position:

• a local government pension scheme
• family friendly leave
• salary sacrifice, employee cash backs and discount schemes
• learning, development and career advancement opportunities
• Health Assured - confidential help and support for your wellbeing

Using AI? Please follow our guidance to ensure your application reflects your own knowledge and experience

For more details or if you have any questions, reach out to Jill Gomez-Mannion on

Key Dates

Closing Date: 06 September 2026

Interviews: w/c 14 September 2026

Key Documents

We are committed to meeting the needs of our diverse community and aim to have a workforce reflecting this diversity. We are also committed to safeguarding and promoting the welfare of children, young people and adults. We expect all staff and volunteers to share this commitment. North Yorkshire Councils' purpose is to deliver services and facilities to the diverse residents and visitors of North Yorkshire. To ensure we deliver inclusive services we strive to have a diverse workforce where everybody can be themselves by respecting differences and embedding equality of opportunity. We celebrate diversity and recognise each other's contributions; we therefore welcome applications from individuals of all backgrounds.