General Porter

Betsi Cadwaladr University Health Board; Bangor; On-site; GBP 19,000 - 23,000; Full time

Job summary

BCUHB North Wales (Bangor) is seeking a Portering Services team member to provide essential support across the hospital. The porter will assist with patient movement, transport of meal trolleys, samples, medicines and other goods, responding to daily challenges with initiative.

The role requires flexible working including shifts, nights, weekends and bank holidays. The ability to communicate well with patients and families, and to follow instructions from management, is essential.

Qualifications

• Good standard of secondary education.
• NVQ level Two in Customer Service (desirable).
• Able to demonstrate good communication skills with patients and their families.

Responsibilities

• Support services with patient movement and transport of meal trolleys.
• Transport of samples, medicines, linen, goods and mail across the site.
• Shift work including days, nights, weekends and Bank Holidays.
• Communicate effectively with management and follow instructions.

Skills

Good communication skills

Tact and diplomacy

Education

NVQ level Two in Customer Service

Job description

Job Overview

Portering Services provides essential support to all areas of the hospital. The porter will be expected to react to the various challenges within the working environment, and the workload may be increased due to external influences including the environment, weather, patient capacity etc.

Job Overview

Portering Services provides essential support to all areas of the hospital. The porter will be expected to react to the various challenges within the working environment, and the workload may be increased due to external influences including the environment, weather, patient capacity etc. The porter will work as part of a team contributing to the smooth running of the service, providing an efficient and effective response to requests for patient movement, assistance in emergency situations, collection and delivery of samples and medicines etc, whilst ensuring that other tasks such as delivery of meal trolleys, linen, goods and mail etc are carried out in a timely manner. Whilst many of the tasks are generally routine the daily functioning of the service may be unpredictable therefore a flexible approach is essential, and the post holder will be expected to use own initiative.

Main duties of the job

Carry out duties as part of a team and individually to support the services with in BCU, collect waste from all areas of the site, transporting patients to wards and departments, the transport of meal trolleys. Be able to communicate well and follow instruction given from management. The duties included will be shift work, working days, nights, weekends and Bank Holidays. The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.

Working for our organisation

If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales . Join our team and get the support you need, in line with our Organisational Values and ‘Proud to Lead’ competence framework. Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the “Disability Confident Employer” scheme. Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form. Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English.

Person specification

Qualifications

Essential criteria

• Good standard of secondary education

Desirable criteria

• NVQ level Two in Customer Service

Experience

Essential criteria

• Able to demonstrate good communication skills, being able to communicate sensitively with patients and their families often in difficult circumstances
• Able to demonstrate tact and diplomacy when working with others

Desirable criteria

• Experience in a similar post