General Merchandise Store Lead — Customer Focus & KPIs

Retail; Swindon; On-site; GBP 28,000 - 44,000; Full time

Benefits offered by this job

Discount card

Annual bonus

Free food & drinks

Pension match

Share scheme

Wellbeing support

Cycle to Work

Gym & retail offers

Job summary

Retail in Swindon is seeking a General Merchandise Manager to oversee non-food ranges and ensure exceptional store presentation.

You will lead a team, drive daily operations from floor to warehouse, manage performance and scheduling, and support colleagues to deliver outstanding customer experiences.

This role rewards hands-on leadership, a customer-focused culture, and a commitment to inclusion and development within a busy high-street environment.

Qualifications

• Proven track record of coaching others to raise the bar.
• Experience leading teams in dynamic customer-facing environments.
• Leadership in high-volume, fast-paced retail or hospitality.
• Proven success delivering KPIs across sales, stock, and customer satisfaction.
• Experience managing complex people matters with fairness.

Responsibilities

• Manage non-food product presentation to delight customers.
• Ensure store area runs smoothly from shop floor to warehouse.
• Handle performance, disciplinaries, scheduling and pay.
• Provide direction and support to colleagues to deliver for customers.

Skills

People management

Customer service

KPI delivery

Leadership experience

Job description

Retail in Swindon is seeking a General Merchandise Manager to oversee non-food ranges and ensure exceptional store presentation.

You will lead a team, drive daily operations from floor to warehouse, manage performance and scheduling, and support colleagues to deliver outstanding customer experiences.

This role rewards hands-on leadership, a customer-focused culture, and a commitment to inclusion and development within a busy high-street environment.