General Merchandise Manager — Lead Store Ops & Team Excellence

Retail; Ruislip; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Discount card – 10% off after four _we

Discount 15% Fridays/Saturdays

Annual bonus scheme

Free food and hot drinks

Pension – employer match 4–7.5%

Cycle to Work

Job summary

Sainsbury's is seeking a General Merchandise Manager to lead non-food product presentation and omnichannel operations, from shop floor to warehouse. You will coach teams, set direction, and ensure daily performance to delight customers.

In this role you will drive customer experience, KPIs, and employee relations while leading operations in a high-volume store environment. A strong focus on inclusion and teamwork underpins daily decisions.

Qualifications

• A track record of delivering exceptional customer experiences, with evidence of coaching others to consistently raise the bar.
• Experience leading teams in a dynamic, customer-facing environment - you'll inspired others, driven high performance, and created a culture where colleagues thrive.
• Leadership experience in a high-volume, fast-paced operational setting - whether in retail, food service, or hospitality - where you've overseen daily operations, solved business problems, and kept teams focused on what matters most: delivering for customers.
• Proven success in delivering against a wide range of KPIs - from sales and stock availability to customer satisfaction and colleague engagement, you've made a measurable difference.
• Experience managing complex people matters, including performance, absence, and formal employee relations cases, with confidence and fairness.

Responsibilities

• Ensure product availability and safety standards while delivering seamless daily operations.
• Empower and coach teams to raise the bar in service and performance.
• Manage performance, scheduling, and payroll with fairness and clarity.

Skills

People management

Leadership

Customer experience

KPI delivery

Job description

Sainsbury's is seeking a General Merchandise Manager to lead non-food product presentation and omnichannel operations, from shop floor to warehouse. You will coach teams, set direction, and ensure daily performance to delight customers.

In this role you will drive customer experience, KPIs, and employee relations while leading operations in a high-volume store environment. A strong focus on inclusion and teamwork underpins daily decisions.