General Merchandise Manager

Sainsbury’s Group; City Of London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading retail company in the UK is seeking a General Merchandise Manager to oversee the management and presentation of non-food products. The role involves daily operational management, team leadership, and ensuring exceptional customer service. Candidates should have previous management experience in a retail environment and a passion for customer satisfaction. Competitive salary and great benefits package included.

Benefits

10-15% discount after 4 weeks

Annual bonus scheme

Free food and hot drinks

Generous holiday entitlement

Pension matching scheme

Access to wellbeing support

Cycle to Work scheme

Qualifications

• Previous line management responsibilities in a fast-paced environment.
• Experience in managing performance and disciplinary issues.
• A track record of exceptional customer service.

Responsibilities

• Manage non-food products presentation to delight customers.
• Ensure daily operations run smoothly from shop floor to warehouse.
• Lead and support team members to deliver for customers.

Skills

Customer service obsession

Performance management

Leadership in retail

Operational problem solving

Experience with KPIs

Job description

Overview

Taking responsibility for the management of all our non - food products ensuring they are presented fantastically to delight our customers.

Ensure your area runs smoothly every day from the shop floor to the warehouse.

People management is a big part of the role, managing performance and capability, conducting disciplinaries and ensuring scheduling and pay are accurate.

At times you may assume overall responsibility for running the store, making sure that all colleagues are given direction and support to deliver for the customer.

What makes a great general merchandise manager

• Previous line management responsibilities in a fast-paced, operational environment.
• Someone who is truly obsessed with customers and service, and coaches a team to do the same.
• Delivers KPI's or other performance indicators.
• Can manage disciplinaries, performance issues or other similar employee relations issues.
• Leads operations and comfortable doing this alone in the absence of more senior management.
• A track record of delivering exceptional customer experiences, with evidence of coaching others to consistently raise the bar.
• Experience leading teams in a dynamic, customer-facing environment - you've inspired others, driven high performance, and created a culture where colleagues thrive.
• Leadership experience in a high-volume, fast-paced operational setting - whether in retail, food service, or hospitality - where you've overseen daily operations, solved business problems, and kept teams focused on what matters most: delivering for customers.
• Proven success in delivering against a wide range of KPIs - from sales and stock availability to customer satisfaction and colleague engagement, you've made a measurable difference.
• Experience managing complex people matters, including performance, absence, and formal employee relations cases, with confidence and fairness.

Working for us has great rewards

• Salary will be dependent upon your experience as well as the store size, complexity and location. Alongside this, we also offer a great range of benefits for our managers, including:
• Discount card - 10% discount off on your shopping at Sainsbury's, Argos, Tu and Habitat after four weeks. This increases to 15% discount off at Sainsbury's every Friday and Saturday and 15% off at Argos every pay day.
• An annual bonus scheme based on our, and your, performance.
• Free food and hot drinks provided for Colleagues in all our stores.
• Generous holiday entitlement, maternity and paternity leave.
• Pension - we'll match 4-7.5% of your pension contributions.
• Sainsbury's share scheme - build up an investment at discounted rates.
• Wellbeing support - access to emotional support, counselling, legal and financial advice.
• Colleague networks - link with like-minded people to help fulfil your potential.
• Our Cycle to Work scheme gives you the opportunity to hire a new bike and cycling equipment, whilst saving on tax and NI.
• Special offers on gym memberships, restaurants, holidays, retail vouchers and more.

An inclusive place to work and shop: We are dedicated to being a truly inclusive retailer, where every colleague can achieve their full potential and every customer feels welcome when they shop with us. To support this commitment, our colleagues may be entitled to a range of enhanced discretionary leave for families, as well as support for carers. We provide our colleagues resources to help them understand and support their role and their team effectively. Our internal colleague networks seek to ensure true representation for everyone, helping us identify and remove barriers that our colleagues may face. We are proud to offer a range of development opportunities, including mentorship, training, and career progression pathways, to help our colleagues grow and succeed. We also celebrate diversity through various initiatives and events, fostering a culture of inclusion and respect. If you would like to learn more about our commitment to inclusivity, please take a look here.