General Manager - Urgent, Emergency & Acute Care

Croydon Health Services NHS Foundation Trust; Croydon; On-site; GBP 65,000 - 90,000; Full time

Job summary

Join Croydon Health Services NHS Foundation Trust as the General Manager for Urgent, Emergency and Acute Care, a pivotal leadership role dedicated to enhancing patient care and operational excellence. This 12-month fixed-term position involves overseeing emergency services, ensuring patient safety, and improving service delivery within a supportive and collaborative environment.

Qualifications

• Experience in Emergency/Unplanned care and pathways essential.
• Evidence of managing teams and project delivery.
• Strong financial management skills and experience in service transformation.

Responsibilities

• Oversee delivery of high-quality emergency services.
• Work with teams to ensure patient flow and performance targets.
• Lead service improvement initiatives aligning with Trust’s promises.

Skills

Operational Delivery

Communication Skills

Service Improvement

Financial Management

Education

Senior Operational Management Experience

UK Professional Registration

Job description

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Croydon is a busy, exciting and diverse place to work. The borough has one of the youngest populations in London and continues to grow.

Croydon Health Services cares for local people at Croydon University Hospital, Purley Memorial Hospital and in clinics and people's homes all across the borough.

We are a very close-knit and friendly organisation where everyone of our 3600 members of staff is valued. We strongly believe that our employees are our greatest asset and so through Listening into Action - our way of engaging staff - we empower everyone at any level to initiate and bring about real improvements in our care.
Join us and be a part of the team that is making Croydon proud. #choosecroydon

Job overview

General Manager - Urgent, Emergency & Acute Care

We are seeking an experienced and dynamic Senior Operational Manager to join our team as General Manager for Urgent, Emergency and Acute Care on a 12-month fixed-term basis to cover a secondment.

This is a pivotal leadership role, responsible for overseeing the delivery of high-quality, safe, and efficient services across Emergency and Acute Medicine. You will work closely with clinical and operational teams to ensure patient flow, performance targets, and service improvement initiatives are delivered effectively.

This is an excellent opportunity to step into a key role and make a meaningful impact on patient care and service performance.

Proposed Interview Date - 27th June 2025

Main duties of the job

The role of the General Manager for Urgent, Emergency and Acute care, within Integrated Adult Care (IAC) is to deliver the following services in line with the Trust's patient promises and the Directorate's focus on patient safety and patient experience:
• Emergency Department (A&E)
• Urgent Treatment Centre (UTC)
• Acute Medical Unit.
• Medical Same Day Emergency Care (MSDEC)
• Croydon Urgent Care Alliance (CUCA)

This is a high profiled leadership role within the Trust with an emphasis on operational delivery but also contributing to strategic director of the IAC Directorate.

The post holder will work with the ADO and Clinical Business Unit Leads to lead a team that will deliver the Trust's patient promises within Acute Emergency services. The focus will be on ensuring the delivery of excellence with respect to patient experience and safety.

The post holder will make a contribution to the Trust's overall strategic direction.

The post holder will deliver the relevant Trust targets, standards, KPIs and contractual requirements of GP commissioners, including through active negotiations with GPs and other commissioners.

Working for our organisation

Croydon Health Services provides integrated NHS services to care for people at home, in schools, and health clinics across the borough as well as at Croydon University Hospital and Purley War Memorial Hospital.

CUH provides more than 100 specialist services and is home to the borough's only Emergency Department and 24/7 maternity services, including a labour ward, midwifery-led birth centre and the Crocus home birthing team.

We are a very close-knit and friendly organisation where everyone of our 3600 members of staff is valued. We strongly believe that our employees are our greatest asset.

Detailed job description and main responsibilities

(see attached job description)

Delivery of the Directorate's services at all times against the promises to patients, specifically:
• You feel cared for by helpful and welcoming staff who respect you as an individual.
• You feel in safe hands with highly professional staff who work well together in clean hospitals and clinics
• You feel confident in your treatment from skilled teams of compassionate clinicians who listen to you and keep you informed
• You feel we value your time with convenient appointments, minimal waiting and care closer to home
• You feel it's getting better all the time as we continue to improve our services

Person specification

Knowledge/Experience of Emergency/Unplanned care and pathways

Desirable criteria

• Years of Experience / Specific Training

Senior Operational Management Experience

Desirable criteria

• Years of Experience

Service Improvement / Transformation Experience

Desirable criteria

• Years of experience

Financial management (including cost improvement)

Desirable criteria

• Years of Experience / Specific Training

Communication skills appropriate to a wide range of stakeholders of all levels of seniority

Desirable criteria

• Years of Experience

Due to the high volumes of applications we receive, we reserve the right to close any adverts before the published closing date once we have received a sufficient number of applications.

If you decide to apply for this post, but do not hear back from us within four weeks of the closing date, please assume that you have not been shortlisted on this occasion.

Disability Advice Line: SWL Recruitment Hub is committed to promoting equity and equal opportunities for individuals with disabilities. We believe that greater diversity and inclusion will lead to an even more positive impact on the people we serve. For support with job opportunities and reasonable adjustments contact our Confidential Disability Advice Line at:

Telephone: [phone]

Text: 07501066267

Email: [e-mail].

Our confidential answering service is available after 5pm.

Employer certification / accreditation badges

Applicant requirements

You must have appropriate UK professional registration.

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Documents to download

• General Manager - JD and Person Specification (PDF, 768.3KB)
• CHS DBS Policy Statement (PDF, 53.0KB)
• Map of Croydon University Hospital (PDF, 95.6KB)
• CHS Accomodation (PDF, 1.4MB)
• Croydon Trust Values (PDF, 324.9KB)