Head of Operations - Urgent, Emergency and Acute Medicine

East Kent Hospitals University NHS Foundation Trust; Ashford; On-site; GBP 74,000 - 86,000; Full time

Job summary

An established industry player is seeking a Head of Operations in Urgent, Emergency, and Acute Medicine. This pivotal role involves ensuring efficient patient flow and operational management within a busy hospital environment. You will lead a dedicated team, collaborate with various departments, and drive improvements in service delivery while maintaining high standards of safety and quality. This is an excellent opportunity for a dynamic leader passionate about making a difference in healthcare, working at one of the largest hospital trusts in England, where your contributions will directly impact patient care and operational excellence.

Qualifications

• Masters or equivalent in a relevant field with substantial professional development.
• Experience in senior management within healthcare settings.

Responsibilities

• Oversee operational management and patient flow across the hospital.
• Lead the Site Operations Team and collaborate with Care Groups.

Skills

Senior management experience in healthcare

Budget management and cost efficiencies

Leadership in multi-disciplinary environments

Excellent communication skills

Analytical and numeracy skills

Education

Masters or equivalent professional development

Management coaching or improvement qualification

Job description

Head of Operations - Urgent, Emergency and Acute Medicine

Band 8c

Main area: Urgent, Emergency and Acute Medicine

Grade: Band 8c

Contract: Permanent

Hours: 37.5 hours per week

• Full time
• Flexible working

Job ref: 344-5362WHH-A

Site: William Harvey Hospital

Town: Ashford

Salary: £74,290 - £85,601 Per annum

Salary period: Yearly

Closing: 17/02/2025 23:59

Job overview

The Head of Operations is responsible for operational management of the service, focusing on acute flow both in and out of hours, ensuring Trust bed resources are used to maximum efficiency while ensuring safety, quality, and performance are delivered.

Main duties of the job

To be responsible for the operational management of the site and patient flow across the hospital including:

• Providing visible proactive leadership to the service, acting as the key senior lead for issues, challenges, and escalation.
• Working collaboratively with the Care Groups to provide assurance that robust systems for site and patient flow are in place and that quality patient-led services are delivered consistently.
• Collaborating with Care Group teams to ensure Trust-wide operational priorities are identified and delivered on a daily basis with robust plans from the Care Group for out of hours.
• Providing leadership to the key functions of:
• Site Operations Team
• Non-Elective improvement and all associated stakeholders

Working for our organisation

We are one of the largest hospital trusts in England, with five hospitals and community clinics serving a local population of around 800,000 people. Our vision is 'great healthcare from great people'.

Everything we do is guided by our values: 'People feel cared for, safe, respected, and confident that we are making a difference’.

We have a new way of working at East Kent Hospitals, called 'We care'. It's about empowering frontline staff to lead improvements day-to-day. We're looking for compassionate people to be part of our improvement journey for the patients, families, and carers we care for every day.

Person specification

Qualifications

• Masters or demonstration of equivalent substantial continuing professional development.
• Qualification in management coaching or improvement.

Skills

• Substantial experience of senior management in a relevant healthcare provider, in a multi-disciplinary environment.
• Experience of developing and/or sustaining a culture consistent with Trust values.
• Proven track record of management of budgets, including development of cost efficiencies, income generation, capital planning, and value for money service developments.
• Track record of achievement of objectives, including delivery of performance objectives.
• Experience of influencing at senior level within and across organisations to develop services and improve performance.

Clinical Governance

• Commitment to implementation and strengthening of clinical governance.
• Extensive knowledge of clinical audit, research and development, and evidence-based practice.

Personal / Professional attributes

• Environmental and political awareness.
• Excellent written and verbal communications, interpersonal and influence skills.
• High analytical and numeracy skills.
• High level of self-awareness and openness to self-improvement.

Other Requirements

• Able to function in a multi-professional environment.
• Ability to cope under pressure and work to ambitious deadlines.
• Self-motivated, energetic, and flexible, with well-developed interpersonal skills.
• Personal resilience, self-awareness, determination to succeed.

Please note that if you require a Certificate of Sponsorship to work in the UK you must declare this on your application form, even if you currently have a certificate of sponsorship or a work permit for another role and are already working in the country. Please note we are only able to sponsor candidates on a Skilled Worker Visa applying for roles Band 5 and above.

The ability to converse easily and provide advice in accurate spoken English is essential for all customer-facing roles.

Most positions require a Disclosure and Barring check and will be exempt from the Rehabilitation of Offenders Act 1974. Posts working regularly or unsupervised with children or vulnerable adults require an enhanced check.

We operate a no-smoking policy on all our sites and grounds.