General Manager - UK

Zizzi; Lancaster; On-site; GBP 52,000 - 68,000; Full time

Benefits offered by this job

Performance bonus up to 30% of salary

Career development opportunities

Free meals on shift

Stream earned wages access

24/7 Virtual GP

Job summary

Zizzi is seeking a General Manager in the United Kingdom to lead restaurant operations with energy and a commitment to our standards.

You will manage and develop a diverse team, oversee guest experiences, ensure quality and safety, and drive performance through cost control and KPI delivery. This role offers a generous bonus scheme and opportunities for progression within a Times Top 500 employer.

Qualifications

• Proven experience leading a high-volume restaurant team.
• Track record of achieving KPIs and driving sales.
• Ability to recruit, train and retain top talent.

Responsibilities

• Lead your restaurant's operations and teams to deliver exceptional hospitality.
• Maintain high standards of food quality, cleanliness and safety.
• Manage labour, stock and costs to improve performance.
• Develop and coach staff to meet KPIs and guest experience goals.

Skills

Leadership

Team management

KPI delivery

Cost control

Staff development

Tools

POS systems

Job description

Competative Salary inc Generous Bonus Scheme and Tronc

Our story:

Zizzi started in 1999 with a little wine, a big oven, and an even bigger dream to serve Italian, our way. You'll know us for good times, bubbly pizza, and fresh pasta. We don't do bland food, people or restaurants.

About the role:

As General Manager, you are responsible for your restaurant's successes.Leading your management and kitchen teams, you'll bring our values to life through high-energy leadership.We're looking for a leader who demands the best for our guests while keeping a sharp eye on standards and performance.You'll lead by example, ensuring every guest has a feel-good experience.

What you'll do:

• Recruit, build, and retain a brilliant team that gets the Zizzi culture.
• Lead your entire team to deliver standout hospitality and memorable customer experiences every day.
• Maintain a clean, high-standard restaurant with great kerb appeal.
• Be a menu expert with a passion for picture-perfect dishes and top-tier food quality.
• Drive performance, focusing on labour and stock control to be better than yesterday.
• Lead with high standards, keeping everyone safe by following all health, safety, and food safety policies.

What's in it for you:

• Performance bonus up to 30% of your salary.
• Clear development opportunities. Over 90% of our Ops Managers and Central Support Teams started as Zizzi restaurant GMs.
• Regular events, GM roadshows, and team incentives.
• Access your earned wages whenever you need them with Stream.
• Free meals when you're on shift, and 50% off when you aren't.
• 24/7 Virtual GP and Employee Assistance Program.
• Discounts on travel, cinema, and top brands.

What we're looking for:

• An obsession with maintaining high brand standards
• Proven experience leading diverse teams in a high-volume, fast-paced environment.
• A people person who can motivate, coach, and develop their team to deliver exceptional food and service.
• Proven experience in delivering business growth and meeting KPIs.
• Experience managing costs, stock control, and labour budgets.
• The ability to lead from the front during our busiest times, including evenings, weekends and holiday periods.

Why you'll fit right in:

We want you leading the restaurant, as you are, from day 1. We love individuality - bold tattoos, bad singing, big laugh, brave choices.

We're a Times Top 500 Employer because we celebrate everyone's differences. While we're on that, we're also the only Italian restaurant in the FT's UK's Best Employers 2026 Special Report (all about working conditions, salary, potential for development and company image).