General Manager, P&L & AI-Driven Property (London)

City Relay; Greater London; On-site; GBP 70,000 - 90,000; Full time

Benefits offered by this job

Performance-related bonus

Job summary

City Relay is seeking a General Manager to oversee the commercial and operational performance of its premium property management brand in London. The role is office-based with some flexibility and involves managing a team of experienced professionals across various functions including reservations, sales, and account management.

The ideal candidate will have 5-10 years in property management with a strong emphasis on P&L ownership and data-driven decision-making. A performance-related bonus is included.

Qualifications

• 5-10 years in premium residential property management, short-let, or related hospitality.
• Experience in managing a commercial P&L in a central London context.
• Comfortable with AI tools and modern technology.

Responsibilities

• Own the City Relay P&L including revenue, margin, cost, and retention.
• Lead the Reservations function with KPIs and AI-augmented workflows.
• Implement OKRs and a culture of accountability across all functions.

Skills

Premium residential property management experience

P&L ownership

Team management (15+ people)

Data literate

Familiarity with AI tools

Job description

City Relay is seeking a General Manager to oversee the commercial and operational performance of its premium property management brand in London. The role is office-based with some flexibility and involves managing a team of experienced professionals across various functions including reservations, sales, and account management.

The ideal candidate will have 5-10 years in property management with a strong emphasis on P&L ownership and data-driven decision-making. A performance-related bonus is included.