General Manager

Boden Group; Greater London; Presencial; GBP 90.000 - 130.000; Jornada completa

Descripción de la vacante

Boden Group in London is seeking a General Manager to lead operations at a premier multi-let commercial office building in Central London. You will be the day-to-day owner and primary contact for occupiers and the building owner’s representatives, ensuring high standards of service, safety and client satisfaction.

Reporting to the FM Lead, you will manage on-site service partners, drive smart building initiatives, oversee planned and reactive maintenance, and contribute to CAPEX projects while

Formación

• Previous experience at a similar level in a commercial property or FM environment.
• Hard services management experience, with good knowledge of smart building systems.
• A background in trophy assets or high-profile commercial buildings.
• Experience of managing CAPEX projects.

Responsabilidades

• Lead and manage on-site service partners and outsourced suppliers across hard and soft services.
• Act as the ambassador for the business and the building owners, building strong relationships with occupier representatives and hosting senior visitors.
• Meet occupier representatives regularly to understand their needs, run occupier surveys and act on the feedback.
• Understand the client’s objectives for the building, including its technology platforms, and support client reporting on operational and customer matters.
• Prepare, monitor and report on the service charge budget, including quarterly variance reporting, reconciliation and non-recoverable budgets, working with the Property Management team.
• Make sure services within scope are delivered on time, and that out of scope works are challenged and charged appropriately.
• Oversee planned and reactive maintenance of mechanical, electrical, plant, BMS and life safety systems, in line with statutory and legislative requirements.
• Support CAPEX and major works projects, working with surveyors, consultants and contractors where required.
• Make sure procurement follows company policy and delivers best value.
• Maintain high health and safety standards across the building.
• Take an active role in environmental and sustainability initiatives at the property.
• Understand the principal lease terms that affect building operations and service obligations, and flag occupier matters that may affect valuation or covenant compliance to the Property Manager.
• Previous experience at a similar level in a commercial property or FM environment.
• Hard services management experience, with good knowledge of smart building systems.
• A background in trophy assets or high-profile commercial buildings.
• Experience of managing CAPEX projects.

Conocimientos

Hard services management

Smart building systems

CAPEX project management

Occupier relations

Health & safety

Descripción del empleo

We are currently hiring for a General Manager to lead operations at a best in class, multi-let commercial office building in Central London.

The building is home to c.1,000 occupants, with a strong Proptech and smart building focus. You will be the day-to-day lead for the property and the main point of contact for occupiers and the building owner’s representatives, including regular contact with senior occupier representatives. The client has exacting standards, and you will be expected to meet them with both technical knowledge and a polished, customer-focused approach. You will report to the FM Lead and work alongside the wider property management team.

Key responsibilities:

• Lead and manage the on-site service partners and outsourced suppliers across hard and soft services, holding them to agreed KPIs and service standards
• Act as the ambassador for the business and the building owners, building strong relationships with occupier representatives and hosting senior visitors
• Meet occupier representatives regularly to understand their needs, run occupier surveys and act on the feedback
• Understand the client’s objectives for the building, including its technology platforms, and support client reporting on operational and customer matters
• Prepare, monitor and report on the service charge budget, including quarterly variance reporting, reconciliation and non-recoverable budgets, working with the Property Management team
• Make sure services within scope are delivered on time, and that out of scope works are challenged and charged appropriately
• Oversee planned and reactive maintenance of mechanical, electrical, plant, BMS and life safety systems, in line with statutory and legislative requirements
• Support CAPEX and major works projects, working with surveyors, consultants and contractors where required
• Make sure procurement follows company policy and delivers best value
• Maintain high health and safety standards across the building
• Take an active role in environmental and sustainability initiatives at the property
• Understand the principal lease terms that affect building operations and service obligations, and flag occupier matters that may affect valuation or covenant compliance to the Property Manager
• Previous experience at a similar level in a commercial property or FM environment
• Hard services management experience, with good knowledge of smart building systems
• A background in trophy assets or high-profile commercial buildings
• Experience of managing CAPEX projects
• A solid understanding of building design and base build management
• Experience managing outsourced service partners