General Manager - Ole & Steen

Ole and Steen; City of Westminster; On-site; GBP 38,000 - 45,000; Full time

Job summary

A leading bakery chain in the City of Westminster is seeking a General Manager to oversee store operations. You will inspire and lead a customer-focused team in a fast-paced environment, ensuring high standards of service and fostering a welcoming atmosphere. The ideal candidate has a proven track record in hospitality or retail leadership and a genuine passion for customer service, coffee, and food. Competitive salary up to £45,000 plus additional performance bonuses.

Benefits

Salary up to £45,000

Opportunity for up to £12k bonus

Flexible shifts

28 days holiday

Wellness scheme access

Pension scheme

Qualifications

• Experience in hospitality or retail leadership with a track record of leading teams in a fast-paced environment.
• Strong customer service mindset with passion for people, coffee, food and hospitality.
• Ability to communicate clearly, delegate effectively and demonstrate positive, professional behaviours.

Responsibilities

• Lead store operations and a customer-focused team in a fast-paced bakery environment.
• Role-model positive behaviours, drive performance, and ensure high standards of service and presentation.
• Foster an atmosphere where handmade quality meets approachable luxury.
• Recruit, develop and coach team members.

Skills

Customer service mindset

Leadership

Communication

Team motivation

Job description

Overview

The Role: As a General Manager at Ole & Steen you will be responsible for running one of our stores. You will be an experienced hospitality professional who can lead a team, role-model positive behaviours and drive performance in a fast-paced environment. You will greet guests with genuine warmth, act as a role model for the team, reflect a positive attitude and high standards, and help foster an atmosphere where handmade quality meets approachable luxury. You are friendly and welcoming with the ability to make guests feel at home in your store. You will lead from the front and inspire your teams to maintain a high level of experience. You will have a passion for great customer service, for people, coffee, food and hospitality, and be excited to join us on our mission to be the World's most loved bakery. It's not just a job; it's a passion. Join us at Ole & Steen and let's bring the Hygge to London together.

Ole & Steen is an award-winning Danish bakery with 30 years of heritage. We proudly produce fresh artisan breads and pastries across Denmark, the UK and New York. We've become part of our guests' local community, welcoming them into our store and serving handmade breads and pastries with heart, perfectly poured coffees, and a space to indulge in a moment alone or to gather with friends and colleagues. Hygge (hoo-gah) means creating warmth and enjoying the good things in life with good people. We are looking for more people to join us on our mission to become the world's most loved bakery.

Responsibilities

• Lead store operations and a customer-focused team in a fast-paced bakery environment.
• Role-model positive behaviours, drive performance, and ensure high standards of service and presentation.
• Foster an atmosphere where handmade quality meets approachable luxury and ensure guests feel at home in-store.
• Recruit, develop and coach team members; lead by example and motivate the team to deliver exceptional customer experiences.
• Collaborate with store leadership on achieving sales and service goals and maintaining operational excellence.

Qualifications & Requirements

• Experience in hospitality or retail leadership, with a track record of leading teams in a fast-paced environment.
• Strong customer service mindset with passion for people, coffee, food and hospitality.
• Ability to communicate clearly, delegate effectively and demonstrate positive, professional behaviours.

Benefits

• Salary up to 45,000 depending on experience and the opportunity to earn up to 12k bonus per annum based on performance.
• Flexible shifts.
• Referral program scheme – up to 1000.
• Uniform provided.
• 28 days holiday.
• Learn new skills and grow with us.
• Access to wellness scheme.
• Pension scheme.