General Manager - Multi Unit

SSP Deutschland GmbH; Bristol; On-site; GBP 30,600 - 41,400; Full time

Benefits offered by this job

Meal discount

Colleague discount up to 50%

Friends & Family discount up to 20%

Digital GP access

Wellbeing support

Family-friendly leave

Diversity networks (Neurodiversity, LQ

Life assurance

Apprenticeships and development

Share incentive plan (SIP)

Job summary

SSP Deutschland GmbH in Bristol seeks an inspirational General Manager to lead Starbucks and SSP catering brand units at Bristol Temple Meads.

You will recruit and train teams, coach for product knowledge and customer service, drive sales and profit, and ensure safe, compliant operations while building strong relationships with clients.

Qualifications

• Experience leading multiple units in hospitality
• Ability to recruit and develop high-performing teams
• Track record of driving sales and profitability
• Knowledge of brand standards and guest service excellence

Responsibilities

• Recruit and train the best people for your teams to deliver top service
• Coach teams to be passionate about products and build brand loyalty
• Lead trade activity to grow sales and maximise profit
• Develop Change Plans and resource schedules to optimise hours and outcomes
• Ensure units comply with internal systems and safety policies
• Build strong stakeholder relationships with clients and partners
• Prioritise safety and legal compliance in daily operations

Skills

Leadership

Team management

Recruitment

Stakeholder management

Operations leadership

Job description

Multi Unit General Manager – Starbucks & other SSP Catering Brands @ Bristol Temple Meads Station

If you're passionate about food and travel, you've come to the right place. We are the Global food travel experts, and we have something delicious for everyone. Whether you're flying, taking a train, or just passing by, we have the best food and drink options for you.

As a General Manager, you'll be rewarded with a competitive salary of £36,000 p.a. and enjoy:

• Discounted meal on shift
• Colleague discount - up to 50%
• Friends & Family discount up to 20% (T&C apply)
• Access to digital GPs, 24/7 helpline for you & family
• Wellbeing support and family friendly leave
• Variety of networks to support you, Neurodiversity, LGBTQ+ and many more
• Life assurance
• Apprenticeships and ongoing development opportunities
• Share incentive plan (SIP)

We're looking for an inspirational leader to lead our teams at Starbucks & other SSP catering brand units. You'll have the opportunity to make a difference every day, as you lead your team and business to deliver exceptional customer service and operational excellence.

• Recruit and train the best people for your teams, ensuring they have the capability to deliver above and beyond in their role by developing their operational and leadership skills.
• Coach your teams to be passionate and knowledgeable about the products in your units, building its brand and providing customers with the right range, quality, and service to ensure they keep coming back.
• Lead your teams in the driving of trade activity and use your expertise and knowledge to grow sales and maximise profit.
• Lead and build your teams knowledge to deliver and sustain business Change Plans and resource-planned activities ensuring that hours are worked when and where these would most benefit customers, and to identify and resolve root cause issues, with sustainable solutions and continual reviews.
• Ensure the units are in line with the guidance provided by internal systems.
• Build strong stakeholder management and trusted relationships and with our clients and partners.
• The safety of your colleagues is your top priority, and you ensure your units are always trading legally by coaching the team to use all security tools available to provide a safer place to work.

SSP are proud to be an equal opportunity employer who seek to recruit and retain the most talented individuals from a variety of backgrounds, skills and perspectives.

Start the best part of your journey with us!