Assistant General Manager

SSP; Bentfield; On-site; GBP 30,600 - 37,400; Full time

Benefits offered by this job

Colleague discount

Discounted parking

Friends & Family discount

Health & wellbeing support

Life assurance

Training & development

Share incentive plan

Job summary

SSP Assistant General Manager role based in the UK, 40 hours per week across 5 days in 7. You will join our team to deliver exceptional customer service and drive operational excellence on shift.

You will report to the General Manager and mentor the team, upholding brand quality standards and safety across all store operations, while fostering a welcoming customer experience.

Qualifications

• Experience leading a team in fast-paced hospitality.
• Ability to deliver exceptional customer service and loyalty.
• Strong communication and interpersonal skills.
• Proven ability to train and mentor staff.

Responsibilities

• Support the General Manager and lead the team.
• Maintain highest standards of brand quality and safety.
• Deliver outstanding customer service and loyalty.
• Ensure operational excellence across shifts.

Skills

Team leadership

Customer service

Communication skills

Mentoring

Job description

If you're passionate about food and travel, you've come to the right place. We are the Global food travel experts, and we have something delicious for everyone. Whether you're flying, taking a train, or just passing by, we have the best food and drink options for you.

This role isFull time (40 hours pw worked 5 days of 7)you will be required to work flexibly across weekdays, weekends and bank holidays.

As Assistant General Manager, you'll be rewarded with a competitive salary of £34,000 p.a. and enjoy:

• Colleague discount - up to 50%
• Discounted parking
• Friends & Family discount 20% (T&C apply does not apply to all brands)
• Help at Hand - which includes access to digital GPs, 24/7 helpline for you & family
• Wellbeing support through Retail Trust and family-friendly leave
• Variety of networks to support you, Neurodiversity, LGBTQ and many more
• Life assurance
• Apprenticeships and ongoing development opportunities
• Share incentive plan (SIP)

We're looking for an inspirational Assistant General Manager to join our team. You'll have the opportunity to make a difference every day, as you support your manager and team to deliver exceptional customer service and operational excellence.

• Be passionate and dedicated and a strong support to the General Manager.
• Have the highest standards of brand quality and safety for our customers and team.
• Be an inspiration to the team to deliver outstanding customer service and loyalty.
• Mentor and train the team to grow and excel.
• Have proven experience and confidence in leading a team.
• Set an example of excellent service skills.
• Communicate effectively and clearly.
• Be adaptable and resilient in any situation.

SSP are proud to be an equal-opportunity employer that seek to recruit and retain the most talented individuals from a variety of backgrounds, skills and perspectives.

Start the best part of your journey with us!