Assistant General Manager

SSP Deutschland GmbH; Stansted Mountfitchet; On-site; GBP 29,000 - 39,000; Full time

Benefits offered by this job

Colleague discount - up to 50%

Discounted parking

Friends & Family discount 20%

Life assurance

Apprenticeships and development

Share incentive plan (SIP)

Wellbeing support

Job summary

SSP Deutschland GmbH in the UK is seeking an inspirational Assistant General Manager to join our team. You will support the General Manager and lead the team to deliver exceptional customer service and operational excellence.

This full-time role offers a salary of £34,000 per annum and a range of staff benefits including discounts, life assurance, and development opportunities. You will work across weekdays, weekends, and bank holidays.

Qualifications

• Experience leading a team in hospitality/retail operations.
• Strong focus on delivering exceptional customer service and brand standards.
• Excellent communication and people-management skills.
• Ability to mentor and train colleagues to grow and excel.
• Flexible and resilient to work across weekdays, weekends and holidays.

Responsibilities

• Support the General Manager to deliver exceptional customer service and operational excellence.
• Mentor and train the team to grow and excel.
• Set an example of high service standards and safety.
• Communicate effectively and lead by example in a fast-paced environment.

Skills

Team leadership

Customer service

Communication

Training & mentoring

Adaptability

Job description

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If you're passionate about food and travel, you've come to the right place. We are the Global food travel experts, and we have something delicious for everyone. Whether you're flying, taking a train, or just passing by, we have the best food and drink options for you.

This role is Full time (40 hours pw worked 5 days of 7)you will be required to work flexibly across weekdays, weekends and bank holidays.

As Assistant General Manager, you'll be rewarded with a competitive salary of £34,000 p.a. and enjoy:

• Colleague discount - up to 50%
• Discounted parking
• Friends & Family discount 20% (T&C apply does not apply to all brands)
• Help at Hand - which includes access to digital GPs, 24/7 helpline for you & family
• Wellbeing support through Retail Trust and family-friendly leave
• Variety of networks to support you, Neurodiversity, LGBTQ and many more
• Life assurance
• Apprenticeships and ongoing development opportunities
• Share incentive plan (SIP)

We're looking for an inspirational Assistant General Manager to join our team. You'll have the opportunity to make a difference every day, as you support your manager and team to deliver exceptional customer service and operational excellence.

• Be passionate and dedicated and a strong support to the General Manager.
• Have the highest standards of brand quality and safety for our customers and team.
• Be an inspiration to the team to deliver outstanding customer service and loyalty.
• Mentor and train the team to grow and excel.
• Have proven experience and confidence in leading a team.
• Set an example of excellent service skills.
• Communicate effectively and clearly.
• Be adaptable and resilient in any situation.

SSP are proud to be an equal-opportunity employer that seek to recruit and retain the most talented individuals from a variety of backgrounds, skills and perspectives.

Start the best part of your journey with us!