General Manager Medical Specialties

Whittington Health; London; On-site; GBP 50,000 - 80,000; Full time

Job summary

Whittington Health is seeking a General Manager for the Medical Specialties, responsible for operational management, governance, and service improvement. The role involves leading a diverse team, integrating clinical and support services, and ensuring optimal patient outcomes in a richly diverse community setting.

Qualifications

• Experience in a senior management role within healthcare.
• Strong track record in operational management.
• Ability to foster engagement and support through challenging situations.

Responsibilities

• Lead the operational management of Medical Specialties.
• Ensure effective governance and service improvement.
• Represent the ICSU internally and externally.

Skills

Leadership

Service improvement

Governance

Performance management

Education

Relevant degree or healthcare management qualification

Job description

The post holder will be the operational management lead for the Medical Specialties within the ICSU ensuring that patients receive high quality care that will deliver both optimal clinical outcomes and operational performance results. Working as a key member of the ICSU clinical/management team the post holder will assist service delivery across the acute care pathway. Areas of responsibility will include general management, service improvement, finance, performance and governance.

The services this post covers are Gastroenterology, Endoscopy, Cardiology, Respiratory, Haematology, Diabetes, Endocrine, Rheumatology, Neurology, Nephrology.

The post holder will line manage the relevant Service Managers and offer professional leadership with high visibility and will be responsible for establishing and maintaining effective governance systems, working in close conjunction with the Clinical Lead, Matrons, Deputy Director of Operations, Director of Operations, Associate Director of Nursing and Clinical Director, in order to enable the delivery of high quality clinical care and patient experience.

The General Manager will support the Director of Operations to ensure that staff are engaged in the delivery of the ICSU strategy. The post holder will be expected to deputise for the Deputy Director of Operations where necessary.

Please note this is not an exhaustive list of duties. For full details, please refer to the job description.

• Provide professional leadership to Medical Specialties across the EIM ICSU
• Work in partnership with the Clinical Director, Associate Director of Nursing, Director and Deputy Director of Operations, Matrons, and other key stakeholders to integrate medical, nursing, and support teams
• Lead on service improvement, governance, finance, and performance management to deliver optimal clinical and operational results
• Support the development of future service models and ensure effective implementation of changes
• Foster a positive working environment, promoting high levels of staff morale, engagement, and well-being
• Lead, manage, and motivate staff, including direct line management of Service Managers
• Support staff through emotionally challenging situations and ensure the needs of carers and families are met
• Represent the ICSU both internally and externally, acting as an ambassador for Whittington Health
• Provide management leadership for emergency care and ensure compliance with required standards
• Work across ICSUs and with external partners to optimise patient pathways and meet national access targets
• Contribute to annual service planning aligned to ICSU strategy
• Ensure compliance with mandatory training and appraisal requirements
• Participate in the on-call rota (Silver)
  
  

Whittington Health serves a richly diverse population and works hard to ensure that all our services are fair and equally accessible to everyone. Nowhere is this more obvious than in the way we look after our staff. We aim to employ a workforce which is as representative as possible of this population, so we are open to the value of differences in age, disability, gender, marital status, pregnancy and maternity, race, sexual orientation, and religion or belief. The Trust believes that as a public sector organisation we have an obligation to have recruitment, training, promotion and other formal employment policies and procedures that are sensitive to these differences. We think that by doing so, we are better able to treat our patients as well as being a better place to work.

For further details / informal visits contact: Name: Chloe Belchak Job title: Deputy Director of Operations, EIM Email address: [e-mail] Telephone number: 07392272828