General Manager Medical Specialties

Whittington Health; London; On-site; GBP 70,000 - 81,000; Full time

Job summary

Whittington Health seeks a General Manager to lead the Medical Specialties, ensuring high-quality patient care and operational efficiency. The role involves strategic leadership, financial management, and service improvement across various specialties. This position is ideal for a candidate with substantial leadership experience in healthcare and a commitment to enhancing patient outcomes.

Qualifications

• Post graduate qualification or equivalent experience.
• Strong leadership and operational management experience in healthcare.
• Ability to navigate complex healthcare environments.

Responsibilities

• Provide leadership to Medical Specialties across the EIM ICSU.
• Lead on finance, performance management, and service improvement.
• Manage staff engagement and maintain a positive work environment.

Skills

Leadership

Service Improvement

Governance

Financial Management

Performance Management

Education

Post graduate qualification

Job description

Employer Whittington Health NHS Trust Employer type NHS Site Whittington health Town London Salary £70,387 - £80,465 per annum inclusive of HCAs Salary period Yearly Closing 06/07/2025 23:59

Getting vaccinated, and getting a booster, remains the best defence against COVID-19.
We encourage and support staff to get COVID-19 vaccine and a booster dose as and when they are eligible.

Please note in order to progress your application, your data will be processed by our 3 rd party recruitment providers – North London Partners Shared Service, who conduct recruitment activities on behalf of Whittington Health NHS Trust.

By applying for this role, you accept in the event you are successful that your personal data may be transferred from the Trust to another NHS organisation where your employment transfers within the NHS. This is in accordance with the streamlining programme which is aimed at saving you time and improving efficiencies within the NHS when your employment transfers.

Job overview

The post holder will be the operational management lead for the Medical Specialties within the ICSU ensuring that patients receive high quality care that will deliver both optimal clinical outcomes and operational performance results. Working as a key member of the ICSU clinical/management team the post holder will assist service delivery across the acute care pathway. Areas of responsibility will include general management, service improvement, finance, performance and governance.

The services this post covers are Gastroenterology, Endoscopy, Cardiology, Respiratory, Haematology, Diabetes, Endocrine, Rheumatology, Neurology, Nephrology.

The post holder will line manage the relevant Service Managers and offer professional leadership with high visibility and will be responsible for establishing and maintaining effective governance systems, working in close conjunction with the Clinical Lead, Matrons, Deputy Director of Operations, Director of Operations, Associate Director of Nursing and Clinical Director, in order to enable the delivery of high quality clinical care and patient experience.

The General Manager will support the Director of Operations to ensure that staff are engaged in the delivery of the ICSU strategy. The post holder will be expected to deputise for the Deputy Director of Operations where necessary.

Main duties of the job

Please note this is not an exhaustive list of duties. For full details, please refer to the job description.

Provide professional leadership to Medical Specialties across the EIM ICSU

Work in partnership with the Clinical Director, Associate Director of Nursing, Director and Deputy Director of Operations, Matrons, and other key stakeholders to integrate medical, nursing, and support teams

Lead on service improvement, governance, finance, and performance management to deliver optimal clinical and operational results

Support the development of future service models and ensure effective implementation of changes

Foster a positive working environment, promoting high levels of staff morale, engagement, and well-being

Lead, manage, and motivate staff, including direct line management of Service Managers

Support staff through emotionally challenging situations and ensure the needs of carers and families are met

Represent the ICSU both internally and externally, acting as an ambassador for Whittington Health

Provide management leadership for emergency care and ensure compliance with required standards

Work across ICSUs and with external partners to optimise patient pathways and meet national access targets

Contribute to annual service planning aligned to ICSU strategy

Ensure compliance with mandatory training and appraisal requirements

Participate in the on-call rota (Silver)

Working for our organisation

Whittington Health serves a richly diverse population and works hard to ensure that all our services are fair and equally accessible to everyone. Nowhere is this more obvious than in the way we look after our staff. We aim to employ a workforce which is as representative as possible of this population, so we are open to the value of differences in age, disability, gender, marital status, pregnancy and maternity, race, sexual orientation, and religion or belief. The Trust believes that as a public sector organisation we have an obligation to have recruitment, training, promotion and other formal employment policies and procedures that are sensitive to these differences. We think that by doing so, we are better able to treat our patients as well as being a better place to work.

Detailed job description and main responsibilities

Please note this is not an exhaustive list of duties. For full details, please refer to the job description.

Leadership:

1 Provide professional leadership to the medical specialties within EIM

1.2 Work with the Clinical Director, Associate Director of Nursing, Director & Deputy Director of Operations and other relevant managers to support the integration of medical, nursing and support teams in the delivery of the medical specialties

1.3 Provide advice, support, leadership and expertise to the Trust staff in relation to medical specialties

1.4 To represent the ICSU both internally and externally

1.5 Lead on the implementation of agreed changes to service models

1.6 Ensure that a positive working environment is maintained for all staff groups and staff feedback is both considered and acted upon.

1.7 Lead, manage and motivate staff to maintain high level of staff morale

1.8 To support staff though highly emotional / distressing times and assist them in supporting carers and families during times of need

1.9 Participate in the on call rota (silver)

Service & Performance Management

2.1 Take management responsibility for emergency care and ensure the service meets required standards

2.2 Work across ICSUs to ensure that access targets standards are supported sand met across the trust, in line with national KPIs

2.3 Support the future development of medical specialties at Whittington Health to meet the requirements of the ICSUs agenda

2.4 Work closely with external partners

2.5 Provide direct management support to the service in the absence of team leaders

2.6 Take every opportunity to work across organisational boundaries to improve patient pathways

2.7 Support the Director of Operations to undertake annual service planning and ensure it is aligned to ICSU strategy

2.8 Ensure the services within the medical specialties are compliant with required standards for both appraisal and mandatory training

2.9Work with business teams to further develop the business strategy for the service to ensure value for money and market management

2.10 Continually explore new ways of working in relation to the transformation agenda

2.11 Ensure there are robust monitoring systems in place and that any adverse trends are promptly identified and acted upon

2.12 Assist in resolution of and learning from complaints whist meeting response times

2.13 Ensure that any serious incidents are managed in line with policy and within agreed timeframes

Standards of care

3.1 Work with other team members to ensure that systems are embedded to deliver high quality standards of evidence based care

3.2 Take a leadership role in monitoring and maintaining compliance against relevant CQC standards

3.3 Support the Matrons and Senior Nursing teams to embed key areas of clinical quality that include:

• Infection Prevention
• Privacy and Dignity

3.4 Maintain a high profile with clinical staff and participate in visible leadership initiatives

3.5 Support and develop a culture of audit and research

3.6 Take action when standards fall short of those acceptable

4.1 Ensure financial control mechanisms are in place for allocated budgets

4.2 Ensure that set budgets are managed in cost effective way and any risks are identified early

4.3 Support the identification of CIP schemes, planning and lead on the delivery for the services within Medical Specialties

4.4Support the service manager to ensure all income targets are achieved and that clinical coding accurately reflects activity

4.5 Participate in development of production of business plans/cases

Communication

5.1 Ensure that effective lines of communication are in place within the department

5.2 Optimise communication with other services, agencies, users and carers.

5.3 Participate in local and national networks

5.4 Communicate effectively in sensitive and complex situations

5.5 Attend and chair meetings

General Duties

6.1 To deputise for the Director of Operations as required

6.2 To undertake other duties as required by Director of Operations

Person specification

Education/Qualifications

• Post graduate qualification or experience

KNOWLEDGE/ABILITIES

• An understanding of team development and leadership
• Current knowledge of issues affecting the provision of health services
• An understanding of Quality and Assurance and monitoring systems

Skills & Abilities

• Able to work flexibly and contribute to the programme of change using advanced negotiating skills
• Able to act appropriately in stressful situations

SAFEGUARDING CHILDREN AND ADULTS

To comply with the Trust’s Safeguarding Children and Adults policies, procedures and protocols. All individual members of staff (paid or unpaid) have a duty to safeguard and promote the welfare of children, young people and vulnerable adults This will require you to:

• Ensure you are familiar with and comply with the London Child Protection Procedures and protocols for promoting and safeguarding the welfare of children and young people.
• Ensure you are familiar and comply with theLondon Multi Agency Safeguarding Vulnerable Adults Pan London Procedures.
• Ensure you are familiar and comply with local protocols and systems for information sharing.
• Know the appropriate contact numbers and required reporting lines.
• Participate in required training and supervision.
• Comply with required professional boundaries and codes of conduct

Whittington Health is committed to safeguarding all children and vulnerable adults and expects all staff and volunteers to share this commitment.

Your application form –

• Provide only business email address for your referees – we are unable to request references from yahoo, Hotmail, Gmail accounts.
• Make sure you to include all evidence of where you meet the essential requirement on the jobs description as this forms the base of our shortlisting criteria.

Our processes –

• Closing dates are given as a guide; we are within our right to close adverts early so please ensure you submit your application as soon as possible to avoid delay.
• If you do not hear from us up to 3 weeks after the closing date of the job unfortunatelythis means you have not been successfullyshortlisted for interview. If your require feedback on your application please contact the appointing manager detailed in the body of the advert.
• Please check your emails regularly as all correspondence from us will be via trac.systems – occasionally these emails will go into your Junk folder.
• Employment at Whittington Health is offered subject to successful completion of a 6 month probationary period for all staff with the exception of GMC Registered Doctors.

Other important information –

• Applications from job seekers who require sponsorship to work in the UK are welcome and will be considered alongside all other applications. Before submitting your application and to avoid disappointment please check that you areeligible under theUKVI points based system .
• Applications are welcome from people wishing to job share or work flexible patterns. We are committed to equal opportunities.
• In submitting an application form, you authorise WhittingtonHealth NHS Trust to confirm any previous NHS service details via the Inter Authority Transfer (IAT) process should you be appointed to the post.

If you are offered a role with one of the NLPSS partner trusts, as part of pre-employment checks youridentity and right to work documentation will be verifiedremotely (in most circumstances), using a certified identity verification service provider TrustID. You will be asked to capture an image of the relevant documents as well as a “selfie” using your smartphone/tablet (if available) for facial matching. TrustID will also perform a digital address check using Trunarrative and Equifax, which is a soft check and does not leave a footprint on your credit rating. For more information, visit www.trustid.co.uk

Please note that during the recruitment process your Identity Documentation (i.e. passport, driving licence, visa, etc.) will be scanned using a device which recognises UV, Infrared and Machine Readable Zone security features of the documents provided

The Trust uses electronic new starter forms on Trac to collect personal details. Information collected is securely stored and used to set up the employee record on the ESR HR system.

We would welcome applications from individuals who are from underrepresented groups in the organisation

Employer certification / accreditation badges

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Application numbers

This vacancy may close early if it receives a high number of applications. Please complete and submit your application in good time to avoid disappointment.

Name Chloe Belchak Job title Deputy Director of Operations, EIM Email address [e-mail] Telephone number 07392272828

If you have problems applying, contact

Address WHT
Telephone If you have any queries, please contact NLPSS Recruitment Helpdesk tel. [phone]