General Manager (Leasehold Residential)

Residential Living Recruitment; City Of London; On-site; GBP 65,000 - 85,000; Full time

Job summary

Residential Living Recruitment is seeking an ambitious General Manager to own the day-to-day operations of its residential developments. You will lead a site team, drive service standards, and ensure leasehold properties are well managed to deliver a first-class resident experience.

You will oversee leasehold administration, building safety, contractor management, and service charge governance while maintaining strong financial stewardship and resident engagement.

Qualifications

• Previous experience as General Manager within residential property management.
• Strong leasehold management experience.
• Hands-on leader who can motivate teams and take ownership of operational performance.

Responsibilities

• Lead site team and oversee recruitment, training and staffing.
• Act as senior site contact for leaseholders and residents, ensuring clear, professional communication.
• Oversee leasehold administration, alterations, occupier registrations and related proceedings.
• Take responsibility for building safety, compliance and inspections.
• Monitor service charge budgets, expenditure and supplier performance.

Job description

We are working with a residential property management operator seeking an ambitious, confident and hands-on General Manager to take ownership of the day-to-day management and operational performance of its residential developments.

This is an exciting opportunity for an experienced General Manager with a strong background in leasehold management who enjoys leading from the front, building high-performing teams and ensuring residents receive a professional, responsive and first-class service.

The Opportunity

As General Manager, you will take overall responsibility for the operational management of the development, ensuring the site runs efficiently, residents receive an exceptional level of service and all areas of the building are maintained to the highest standards.

You will lead site team, overseeing everything from resident engagement and leasehold administration to building safety, contractor management, service charge expenditure and operational performance.

Key Responsibilities

Leadership & Team Management

• Set clear objectives, priorities and expectations, ensuring operational tasks are completed efficiently and to the required standard.
• Oversee recruitment, training, performance management, rotas and staffing requirements.
• Take ownership of operational challenges, making confident decisions and ensuring issues are resolved rather than simply delegated.

Resident Experience & Customer Service

• Act as the senior site contact for leaseholders, residents and their representatives.
• Build strong relationships with residents and resident associations, ensuring communication is clear, professional and responsive.
• Manage complex complaints and escalated enquiries, taking responsibility for investigations and resolutions.
• Oversee resident communications relating to planned works, building procedures, service interruptions and safety matters.

Leasehold & Property Management

• Oversee the effective administration of leasehold properties, including alterations, underlettings, ownership changes and occupier registrations.
• Ensure lease obligations, estate regulations and property management procedures are consistently applied.
• Coordinate complex maintenance, access, leak, repair and insurance matters, working closely with residents, contractors, insurers and specialist advisers.

Building Safety & Compliance

• Take responsibility for overseeing site health and safety, fire safety, security and compliance activities within the management scope.
• Monitor statutory inspections, compliance schedules and actions arising from fire risk assessments and other safety assessments.
• Ensure outstanding safety actions are tracked, prioritised and completed within agreed timescales.

Financial & Contractor Management

• Monitor service charge expenditure, budgets, forecasts and financial commitments.
• Work closely with the wider business to provide operational input into annual service charge budgets and expenditure reporting.
• Review contractor performance, maintenance requirements and procurement arrangements, ensuring value for money.
• Coordinate service charge queries and work alongside accounts teams on arrears follow-up and financial administration.

What We're Looking For

• Previous experience working as a General Manager within residential property management, with strong leasehold management experience.
• A confident and decisive leader who can motivate teams, set expectations and take ownership of operational perfor