General Manager — Lead Premium Pub & 20-Bedroom Refurb

Hareoldredding; Highcliffe-on-Sea; On-site; GBP 65,000 - 90,000; Full time

Benefits offered by this job

TRONC and KPI-based bonus

Private healthcare with Bupa

Stepping Stones training and career发展

Employee Assistance Programme with Hab

Reward Gateway discounts

EarlyPay access

Enhanced maternity and paternity leave

Referral bonus (up to £1,500)

Holiday purchase option (up to 5 days)

50% off food at Heartwood Inns and Brs

20% off for family and friends

Discounts on Inn bedrooms

Long Service Recognition

Cycle to Work Scheme

Job summary

Heartwood Collection is seeking an exceptional General Manager to lead a premium hospitality operation at The Oaks, preparing for refurbishment and the introduction of 20 boutique bedrooms. You will develop the team, own standards, and build strong guest relationships.

You should have 2–3+ years GM experience in quality branded or multi-site hospitality, with a track record in high-volume fresh-food service and a sharp commercial outlook on P&L, labour, sales and KPIs.

Qualifications

• 2–3+ years' GM experience in premium hospitality.
• Proven track record of running a high-volume fresh-food operation.
• Strong commercial understanding including P&L, labour, sales and KPIs.
• Able to lead from the front and be highly visible to guests and staff.
• Passion for developing people and building strong management teams.
• High standards and attention to detail to create exceptional guest experiences.

Responsibilities

• Lead from the floor in premium pubs/restaurants.
• Manage all aspects of the hospitality business including rooms and reception where applicable.
• Drive performance, profitability and guest satisfaction.
• Prepare for refurbishment and expansion plans with the team.
• Build strong relationships with guests and the local community.

Skills

General Manager experience

High-volume operation

Commercial thinking (P&L, labour, KPIs

People development

Guest-experience ownership

Visible leadership

Job description

Heartwood Collection is seeking an exceptional General Manager to lead a premium hospitality operation at The Oaks, preparing for refurbishment and the introduction of 20 boutique bedrooms. You will develop the team, own standards, and build strong guest relationships.

You should have 2–3+ years GM experience in quality branded or multi-site hospitality, with a track record in high-volume fresh-food service and a sharp commercial outlook on P&L, labour, sales and KPIs.