General Manager - Lead High-Impact Hospitality Teams

Heartwood Inns Ltd; Lewes; Remote; GBP 55,000 - 75,000; Full time

Benefits offered by this job

Competitive salary package

TRONC and KPI-based bonus

Private healthcare with Bupa

Stepping Stones training and careerDev

Employee Assistance Programme

Discounts via Reward Gateway

EarlyPay access

Enhanced maternity/paternity leave

Referral bonus up to £1,500

Holiday purchase option

Food discounts at Heartwood Inns & Brs

Bedroom discounts

Birthday & Long Service recognition

Cycle to Work Scheme

Job summary

Heartwood Collection is seeking exceptional General Managers for Heartwood Inns and Brasserie Blanc. You will lead high-performing teams, deliver outstanding guest experiences, and own financial performance across premium pubs and fresh-food operations.

We value leaders who are hands-on, visible, and capable of driving culture, standards, and profitability while developing people and managing multi-site operations where applicable.

Qualifications

• 2–3+ years GM experience in premium pubs/restaurants or multi-site hospitality
• Proven track record of running a high-volume fresh-food operation
• Strong commercial understanding including P&L, labour, sales and profitability
• Ability to lead from the front and be highly visible with guests and teams
• Passion for developing people and building strong management teams

Responsibilities

• Lead from the floor, own standards, culture, and profitability
• Develop people and build high-performing teams across sites
• Take ownership of operations, guest experience, and financial performance

Skills

General Manager experience

Leadership

Guest service focus

P&L and KPIs

Staff development

Job description

Heartwood Collection is seeking exceptional General Managers for Heartwood Inns and Brasserie Blanc. You will lead high-performing teams, deliver outstanding guest experiences, and own financial performance across premium pubs and fresh-food operations.

We value leaders who are hands-on, visible, and capable of driving culture, standards, and profitability while developing people and managing multi-site operations where applicable.