General Manager - Hospitality, Catering & Facilities Leader

Lodestone House; North East; On-site; GBP 50,000 - 61,000; Full time

Benefits offered by this job

Contributory pension

Career development

Digital GP access

Travel discounts

Discounted groceries

Cinema discounts

Cash rewards

Wellness programs

Job summary

Lodestone House in Durham is seeking a General Manager to lead catering, hospitality and cleaning operations, delivering exceptional service standards across meetings, events and visitors. You will drive financial performance, budgets and purchasing, build strong client relationships, manage recruitment and develop teams, while ensuring Health & Safety and COSHH compliance across the site.

Join Compass Group UK&I's Lodestone House team to grow your career in a high-profile operation with

Qualifications

• Proven experience as a General Manager, Operations Manager, Contract Manager, or similar leadership role.
• Strong catering, hospitality and cleaning management experience.
• Excellent commercial and financial acumen.
• Experience managing large and diverse teams.
• A passion for delivering exceptional customer service.
• Strong communication and stakeholder management skills.
• Knowledge of Health & Safety, Food Safety and compliance requirements.
• Ability to lead change, drive performance and build high-performing teams.

Responsibilities

• Lead and inspire catering, hospitality, and cleaning teams to deliver exceptional service standards.
• Develop a positive, engaging, and customer-focused culture.
• Manage all aspects of financial performance, including budgets, labour costs, purchasing, and profitability.
• Build and maintain strong client relationships, ensuring contractual requirements are met and exceeded.
• Drive innovation and continuous improvement across foodservice and support services.
• Ensure full compliance with Health & Safety, Food Safety, COSHH, and company procedures.
• Oversee recruitment, training, coaching, and development of colleagues.
• Deliver outstanding hospitality experiences for meetings, events, and visitors.
• Manage cleaning operations to ensure high standards of cleanliness, presentation and hygiene.
• Identify opportunities to increase sales, improve efficiencies, and enhance the customer experience.

Skills

General Management

Catering Management

Financial Acumen

Team Leadership

Communication Skills

Health & Safety Compliance

Change Leadership

Hands-on Solutions

Job description

Lodestone House in Durham is seeking a General Manager to lead catering, hospitality and cleaning operations, delivering exceptional service standards across meetings, events and visitors. You will drive financial performance, budgets and purchasing, build strong client relationships, manage recruitment and develop teams, while ensuring Health & Safety and COSHH compliance across the site.

Join Compass Group UK&I's Lodestone House team to grow your career in a high-profile operation with