General Manager – Commercial Laundry Operations

Johnson Service Group PLC; Crawley; On-site; GBP 90,000 - 120,000; Full time

Benefits offered by this job

Learning & development

24/7 support programme

Pay As You Earn

Job summary

Johnson Service Group PLC is seeking a General Manager to lead the Crawley commercial laundry operation. You will own overall site performance, including production, engineering, transport, customer service and admin, reporting to the Operations Director.

The role emphasizes delivering superior service, driving financial performance and developing future leaders in a fast-paced manufacturing environment. Excellent leadership and stakeholder management are essential.

Qualifications

• Experience leading large teams in manufacturing, production, logistics or industrial services.
• Strong leadership, communication and influencing ability.
• Hands‑on leader with high standards and accountability.

Responsibilities

• Lead a multi‑disciplinary management team across Production, Engineering, Transport, Customer Service and Administration.
• Deliver exceptional customer service and operational performance while meeting financial targets.
• Drive continuous improvement in productivity, quality and efficiency.
• Manage labour, utilities and operational costs to achieve budgeted performance.
• Develop and coaching future leaders to build long‑term capability.
• Ensure excellent Health & Safety and compliance standards.
• Build strong relationships with customers and key stakeholders.

Job description

General Manager – Commercial Laundry Operations

Location: Crawley, West Sussex

Salary: Competitive + Company Car + Bonus

We are seeking an exceptional General Manager to lead our Crawley operation. This is a significant leadership role responsible for driving operational excellence, developing high‑performing teams and delivering outstanding customer service while ensuring strong financial performance.

Reporting to the Operations Director, you will have full responsibility for the site’s operational, financial and people performance.

About the Role

As General Manager you will lead a multi‑disciplinary management team across Production, Engineering, Transport, Customer Service and Administration.

Accountable for

• Leading a positive, high‑performance culture.
• Delivering exceptional customer service and operational performance.
• Driving continuous improvement in productivity, quality and efficiency.
• Managing labour, utilities and operational costs.
• Delivering budgeted financial performance.
• Developing and coaching future leaders.
• Ensuring excellent Health & Safety and compliance standards.
• Building strong relationships with customers and key stakeholders.

What We’re Looking For

We’re looking for an experienced operational leader who has a proven track record of leading large teams within manufacturing, production, logistics, industrial services, food production, textiles or commercial laundry.

Ideal Candidate

• Outstanding leadership and people management skills.
• Strong commercial and financial awareness.
• Experience managing large operational teams.
• Excellent communication and influencing ability.
• The ability to make sound decisions under pressure.
• A hands‑on leadership style with high standards and strong accountability.

Experience within the commercial laundry industry would be advantageous but is not essential. We welcome applications from leaders with transferable operational experience from similar fast‑paced manufacturing or service environments.

Why Join Us?

This is an opportunity to take ownership of a major operational site within a respected national business.

You’ll be joining an organisation that is committed to operational excellence, continuous improvement and developing its people.

If you are an ambitious operational leader looking to make a genuine impact, we’d like to hear from you.

Benefits

We offer a range of internal learning and development opportunities for all employees, giving you the skills to progress within the Johnsons Family.

We have a 24/7 Support Programme. You can speak confidentially to someone who will help support you on legal, financial, health and family issues.

Pay As You Earn Scheme: Be part of the Johnsons Family by joining the Johnsons Service Group Pay As You Earn Scheme. Available to all employees who have completed 2 years service with the business.