General Manager - Birmingham

Native Group; Birmingham; On-site; GBP 50,000 - 90,000; Full time

Job summary

An established industry player is seeking a dynamic General Manager to lead operations in Birmingham. This role involves overseeing two sites, ensuring exceptional customer service and operational excellence. As a leader, you will manage budgets, implement improvements, and foster a collaborative team environment. With a commitment to creating thriving communities, this opportunity offers a chance to make a significant impact while working alongside talented professionals in property and hospitality. If you are passionate about people and creating beautiful spaces, this role is perfect for you.

Benefits

Company Pension Scheme (NEST)

Cycle to Work Scheme

24/7 Employee Assistance Programme

Westfield Health Cash Plan

Life Assurance

Referral Scheme

Paid Volunteer Time

20% discount on Native Places stays

Qualifications

• Experience in property, hospitality, or leisure industries at a General Manager level.
• Understanding of managing large buildings and estates.

Responsibilities

• Oversee onsite teams ensuring excellence in customer service and facilities management.
• Manage residential operating budget and implement business process improvements.

Skills

Leadership

Customer Service

Health & Safety Knowledge

Building Operations

Organizational Skills

Communication Skills

Ability to Work Under Pressure

Job description

Welcome to Native Communities. We are specialists in operating small to large-scale living, commercial, and mixed-use developments. We create thriving and sustainable communities that consistently outperform, delivering enhanced returns for our clients.

Opportunity: General Manager in Birmingham

This is an exciting opportunity to join our operational team in Birmingham as a General Manager.

This role covers two sites: Corkfield and Crownworks.

We are seeking a strong and vibrant leader to oversee onsite teams, ensuring excellence across departments including Customer Service, Facilities Management, Health & Safety, and Leasing. You will manage the residential operating budget and ensure our team delivers a world-class customer experience at every touchpoint. Additionally, you will collaborate with the Regional Head of Operations to implement business process improvements and develop standard operating procedures for the sites.

Candidate Profile

• Experience in BTR, property sector, hospitality, or leisure industries at a General Manager level.
• A passion for customer service and excellence.
• Understanding of the challenges of managing large buildings and estates.
• Knowledge of building operations and statutory obligations.
• Familiarity with health and safety regulations.
• Collaborative leadership style with strong qualities to motivate and lead teams.
• Clear, calm, and bright communication skills.
• Organized with a methodical approach to tasks.
• Ability to work under pressure and meet deadlines.
• Discretion in handling sensitive information.

About Us

Native Communities specializes in operating £3bn of mixed-use, residential, and commercial communities. Our team are expert placemakers, skilled at creating destinations where people want to live, work, and spend time.

Our people are our greatest strength. Join us and work alongside the best in property, hospitality, technology, and marketing—where your talents are valued, nurtured, and developed.

Employee Benefits

• Company Pension Scheme (NEST)
• Cycle to Work Scheme
• 24/7 Employee Assistance Programme
• Westfield Health Cash Plan
• Life Assurance
• Referral Scheme
• Paid Volunteer Time
• 20% discount on Native Places stays

Our Commitment to Diversity

At Native Communities, we believe in creating an inclusive environment that celebrates contributions from all backgrounds. We welcome applications from everyone interested in working with us. Once you join, your unique perspective will make a difference in our communities and our success.

Join Us

If you are passionate about people and beautiful buildings, we would love to hear from you!