General Manager

Marzano Italian Grill; York; On-site; GBP 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a passionate General Manager to lead a family-friendly restaurant in York. This role is pivotal in ensuring exceptional service, food quality, and customer satisfaction. You will manage a diverse team, focusing on their development and creating a supportive environment. Financial oversight, including budgeting and inventory management, is essential to drive profitability while maintaining high standards. Engage with the community to enhance the restaurant's reputation and foster lasting relationships. If you thrive in a dynamic environment and are committed to hospitality excellence, this opportunity is for you.

Qualifications

• Proven experience as a Restaurant Manager or similar role.
• Strong understanding of food and labour cost control.
• Exceptional leadership and communication skills.

Responsibilities

• Oversee daily restaurant operations ensuring efficiency.
• Manage team recruitment, training, and performance.
• Collaborate with kitchen and service teams for quality.

Skills

Leadership

Financial Management

Customer Service

Team Management

Analytical Skills

Problem-Solving

Education

Experience in Hospitality Management

Qualifications in Hospitality

Tools

Restaurant Management Software

Financial Tools

Job description

Role Explanation:

We are seeking a highly motivated and experienced General Manager to oversee the day-to-day operations of our family-friendly restaurant in York, UK. As the General Manager, you will be responsible for managing the overall business performance, ensuring high standards of service, food quality, and customer satisfaction. You will lead a diverse team, ensuring that every guest experience is positive, memorable, and aligned with the family-oriented atmosphere of our establishment. Your leadership will be crucial in maintaining operational efficiency, fostering a welcoming environment, and driving profitability.

The role requires a strong focus on team management and development. You will recruit, train, and supervise a team of front-of-house and bar staff, ensuring that all team members are fully aligned with our customer service standards and family-friendly ethos. You will be expected to create a supportive and engaging work environment, providing ongoing coaching and professional development opportunities for staff. With your leadership, you will encourage a culture of teamwork, respect, and accountability, ensuring a high retention rate among your team.

In addition to people management, you will oversee all aspects of the restaurant's financial health, including budgeting, inventory control, ordering, and ensuring cost-effective operations. You will monitor daily sales and expenses, identify areas for improvement, and implement strategies to enhance profitability while maintaining quality. A key aspect of your role will be collaborating with the kitchen and service teams to ensure menu quality, consistency, and innovation while staying within budget and maintaining food safety standards.

As the face of the restaurant, you will also be responsible for guest relations and community engagement. This includes managing customer feedback, resolving complaints in a timely and professional manner, and continuously enhancing the restaurant's reputation. You will play an integral role in local marketing efforts, community outreach, and building lasting relationships with guests, making sure the restaurant remains a beloved spot for families in the York area. This is an exciting opportunity for a dedicated and passionate individual to join a thriving, family-friendly dining establishment and lead it to continued success.

Key Responsibilities:

Operational Management

• Plan, organise, and oversee daily restaurant operations, ensuring efficiency and adherence to health and safety regulations.
• Monitor service standards and ensure a seamless customer experience.
• Manage maintenance and repair needs for equipment and facilities.

Food Cost and Inventory Management

• Work with the Head Chef to analyse and manage food costs, implementing strategies to minimise waste.
• Work with the Bar to analyse and manage drinks costs, implementing strategies to minimise waste
• Ensure proper inventory control and maintain adequate stock levels for smooth operations.
• Evaluate supplier agreements and negotiate contracts for better cost management.

Financial Oversight

• Collaborate with the accountant to prepare and monitor budgets, including revenue, food, drinks, and labour costs.
• Analyse financial reports, including profit and loss statements, to identify trends and areas for improvement.
• Assist in developing strategies to optimise revenue and control costs.
• Ensure compliance with financial policies, procedures, and reporting requirements.

Staff Management

• Recruit, train, and lead a team of front-of-house staff.
• Create and manage schedules to ensure adequate coverage during busy periods.
• Provide feedback, coaching, and performance evaluations to team members.
• Foster a positive and collaborative work environment between front-of-house and kitchen teams.

Customer Experience

• Address customer inquiries, feedback, and complaints promptly and professionally.
• Ensure the restaurant is consistently clean, organised, and welcoming.
• Monitor online reviews and take proactive steps to maintain a strong reputation.

Marketing and Community Engagement

• Partner with the Head Chef and marketing team to develop promotions, events, and seasonal menus.
• Engage with the local community to build relationships and drive foot traffic.
• Use social media and other channels to promote the restaurant.

Qualifications and Skills:

Education and Experience

• Proven experience as a Restaurant Manager or similar role in the hospitality industry.
• Familiarity with financial management, including budgeting and cost analysis.
• Strong understanding of food and labour cost control.
• Preference for qualifications relating to the industry.

Key Competencies

• Exceptional leadership and communication skills.
• Strong analytical and problem-solving abilities.
• Ability to manage competing priorities and thrive in a fast-paced environment.
• Proficient in restaurant management software and financial tools.

Personal Attributes

• Passionate about hospitality and customer service excellence.
• Loyal and committed to the success and vision of the restaurant.
• Detail-oriented, organised, and proactive in identifying and addressing issues.
• Collaborative mindset, with a focus on teamwork and achieving shared goals.

Work Environment

This position involves a mix of administrative work, team leadership, and hands-on involvement in restaurant operations. The role requires availability during evenings, weekends, and holidays in a dynamic, high-pressure environment.