General Manager

JD Gyms; Wirral; On-site; GBP 38,000 - 58,000; Full time

Job summary

JD Gyms in Wirral is seeking a General Manager to lead and develop the club, drive member experience and commercial performance. You will oversee safety, coaching teams and daily operations to ensure a welcoming environment for members and staff.

Responsibilities include maintaining health and safety standards, achieving sales and membership targets, and upholding JD Gyms brand standards while delivering exceptional service.

Qualifications

• Experience leading teams and managing operations in leisure, fitness, hospitality or customer-focused environments.
• Strong commitment to delivering excellent member service.
• Experience contributing to membership growth, commercial performance and local marketing initiatives.

Responsibilities

• Ensure adherence to Health and Safety Employee Policy and Company Procedures Handbook.
• Maintain JD Gyms Brand Standards across the club.
• Conduct safety checks and report defects to keep equipment safe.
• Recruit and manage Fitness Coaches and General Assistants to cover daily operations.
• Lead regular team meetings and drive development and updates.
• Aim to achieve all sales and membership targets and maximize secondary spending.
• Maintain cleanliness and high standards across the facility.
• Manage banking to minimise wastage and maximise profit.
• Ensure uniform standards and deliver outstanding member service.
• Foster a positive work environment and act as an ambassador for JD Gyms.

Skills

Team leadership

Operations management

Customer service excellence

Membership growth

People development

Recruitment

Job description

Want to work for JD Gyms? Of course you do! We are an exciting, award winning gym chain that is quickly expanding across the UK and taking the sector by storm. We invest in fitting out our clubs to create top quality, stylish environments for our members. Excellent class timetables and robust on the ground teams are a key part in delivering our outstanding fitness offering, so we are always on the lookout for fresh talent.

Role overview

As a General Manager, you will be responsible for the overall leadership and performance of the club. You will create a positive environment for colleagues and members while driving operational excellence, membership growth and commercial success. Through effective leadership, coaching and collaboration, you will support colleague development, maintain high standards and ensure the club delivers exceptional member experiences in a safe, welcoming and inclusive environment.

Responsibilities

• Ensure that all policies and procedures in both the Health and Safety Employee Policy and Company Procedures Handbook are adhered to.
• Responsible for adhering to and maintaining the JD Gyms Brand Standard.
• Conduct daily, weekly, and monthly safety checks. Report and chase all defects, to ensure the building and its equipment is safe to use.
• Recruit and manage a team of employed Fitness Coaches and General Assistants to ensure the club is operational cover to ensure daily expectations are delivered.
• Hold regular team meetings to aid development and keep everyone updated.
• To work towards and aim to achieve all sales and membership targets that are set.
• To drive and maximise secondary spending revenue.
• To ensure the whole of the gym facility is of the highest standard of cleanliness.
• Ensure the in-house cleaners (General Assistant) are cleaning to the highest standard. To manage the weekly banking process so that wastage and variance is minimal, maximising profit.
• To ensure uniform standards are being adhered to by all team members and yourself.
• Deliver outstanding member service through positive and professional interactions.
• Help create a positive, supportive and engaging working environment for colleagues.
• To always be an ambassador of JD Gyms.

Skills and Experience

• Experience leading teams and managing operations within a leisure, fitness, hospitality or customer-focused environment.
• Demonstrates a strong commitment to delivering excellent member service.
• Experience contributing to membership growth, commercial performance, local marketing initiatives and business objectives.
• Experience supporting operational delivery, people leadership and commercial performance within a leisure or customer-focused environment.
• Experience recruiting, supporting and developing colleagues. We know our colleagues work tirelessly to make JD Gyms the success it is today and in turn, we offer them some amazing benefits including staff Discount On JD Group and other brands within the organisation and personal development opportunities to learn and develop at work. Thank you for your time. #Gyms