General Manager

JD Gyms; West Bromwich; On-site; GBP 42,000 - 62,000; Full time

Benefits offered by this job

Staff discount

Personal development opportunities

Job summary

JD Gyms in the United Kingdom is seeking an inspirational General Manager to drive performance, develop standards, grow membership, and lead a high‑performing team across the club.

You will manage operations, health and safety, financial controls, banking, and ensure a spotless facility while delivering outstanding member service and achieving sales targets.

The role offers staff discounts and personal development opportunities as part of a fast‑growing, award‑winning gym group.

Qualifications

• Proven track record of management in leisure or related sectors.
• Passion for customer service and inspirational leadership.
• Strong ability to drive sales, coordinate local marketing and recruit/manage a successful team.

Responsibilities

• Adhere to Health & Safety Employee Policy and Company Procedures Handbook.
• Maintain brand standards across the club.
• Conduct regular safety checks (daily/weekly/monthly).
• Report defects to ensure equipment and premises are safe.
• Recruit and manage Fitness Coaches and General Assistants to cover daily operations.
• Lead regular team meetings to support development and alignment.
• Achieve all sales and membership targets and maximise secondary revenue.
• Ensure high standards of cleanliness and facility presentation.
• Oversee weekly banking to minimise wastage and variances.
• Maintain uniform standards across staff and provide outstanding member service.

Skills

Proven management

Customer service leadership

Sales drive

Team recruitment and management

Job description

Want to work for JD Gyms? Of course you do! We are an exciting, award winning gym chain that is quickly expanding across the UK and taking the sector by storm. We invest in fitting out our clubs to create top quality, stylish environments for our members. Excellent class timetables and robust on the ground teams are a key part in delivering our outstanding fitness offering, so we are always on the lookout for fresh talent.

Role overview

This role requires an inspirational leader with proven flair and commercial ability, as well as the skill, energy and determination to drive and develop the business. We're looking for a manager with the experience of developing the standards and reputation of this new gym whilst nurturing a growing membership base and team.

Responsibilities

• Ensure that all policies and procedures in both the Health and Safety Employee Policy and Company Procedures Handbook are adhered to.
• Responsible for adhering to and maintaining the JD Gyms Brand Standard.
• Conduct daily, weekly, and monthly safety checks.
• Report and chase all defects, to ensure the building and its equipment is safe to use.
• Recruit and manage a team of employed Fitness Coaches and General Assistants to ensure the club is operational cover to ensure daily expectations are delivered.
• Hold regular team meetings to aid development and keep everyone updated.
• To work towards and aim to achieve all sales and membership targets that are set.
• To drive and maximise secondary spending revenue.
• To ensure the whole of the gym facility is of the highest standard of cleanliness.
• Ensure the in-house cleaners (General Assistant) are cleaning to the highest standard.
• To manage the weekly banking process so that wastage and variance is minimal, maximising profit.
• To ensure uniform standards are being adhered to by all team members and yourself.
• To always deliver outstanding member service.
• To help create an environment where the team enjoy themselves whilst at work.
• To always be an ambassador of JD Gyms.

Skills and Experience

• Must have a proven and successful track record of management experience within a leisure related industry.
• Must be passionate about customer service and be an inspirational leader in the way they manage.
• Must have a proven track record in driving sales and co-ordinating local marketing activity as well as of recruiting and managing a successful team.
• Ideally will have experience as a General Manager overseeing all business areas within a leisure facility or have substantial experience as a Fitness Manager or other similar operational function.

We know our colleagues work tirelessly to make JD Gyms the success it is today and in turn, we offer them some amazing benefits including staff Discount On JD Group and other brands within the organisation and personal development opportunities to learn and develop at work. Thank you for your time. #Gyms