General Manager

JD Gyms; Chester; On-site; GBP 55,000 - 75,000; Full time

Benefits offered by this job

Staff discount

Personal development opportunities

Job summary

JD Gyms is seeking a General Manager to lead a club in the UK, driving performance and member experience. You will provide leadership, coaching and collaboration to deliver exceptional service while ensuring safety, standards and profitability.

You will focus on attendance, membership growth, and operational excellence, while creating a positive, inclusive environment for colleagues and members across the club.

Qualifications

• Experience leading teams in leisure, fitness, hospitality or customer-focused settings.
• Proven ability to drive member service excellence and retention.
• Track record in membership growth, commercial performance and local marketing.

Responsibilities

• Lead club operations, safety, and brand standards across the site.
• Recruit, coach and manage Fitness Coaches and General Assistants.
• Drive sales and membership targets, maximise secondary revenue.
• Ensure cleanliness and high standards of the gym environment.
• Deliver outstanding member service through professional interactions.

Skills

Team leadership

Operations management

Member service

Sales & targets

Staff development

Job description

Want to work for JD Gyms? Of course you do! We are an exciting, award winning gym chain that is quickly expanding across the UK and taking the sector by storm. We invest in fitting out our clubs to create top quality, stylish environments for our members. Excellent class timetables and robust on the ground teams are a key part in delivering our outstanding fitness offering, so we are always on the lookout for fresh talent.

Role overview

As a General Manager, you will be responsible for the overall leadership and performance of the club. You will create a positive environment for colleagues and members while driving operational excellence, membership growth and commercial success. Through effective leadership, coaching and collaboration, you will support colleague development, maintain high standards and ensure the club delivers exceptional member experiences in a safe, welcoming and inclusive environment.

Responsibilities

• Ensure that all policies and procedures in both the Health and Safety Employee Policy and Company Procedures Handbook are adhered to.
• Responsible for adhering to and maintaining the JD Gyms Brand Standard.
• Conduct daily, weekly, and monthly safety checks. Report and chase all defects, to ensure the building and its equipment is safe to use.
• Recruit and manage a team of employed Fitness Coaches and General Assistants to ensure the club is operational cover to ensure daily expectations are delivered.
• Hold regular team meetings to aid development and keep everyone updated.
• To work towards and aim to achieve all sales and membership targets that are set.
• To drive and maximise secondary spending revenue.
• To ensure the whole of the gym facility is of the highest standard of cleanliness.
• Ensure the in-house cleaners (General Assistant) are cleaning to the highest standard. To manage the weekly banking process so that wastage and variance is minimal, maximising profit.
• To ensure uniform standards are being adhered to by all team members and yourself.
• Deliver outstanding member service through positive and professional interactions.
• Help create a positive, supportive and engaging working environment for colleagues.
• To always be an ambassador of JD Gyms.

Skills and Experience

• Experience leading teams and managing operations within a leisure, fitness, hospitality or customer-focused environment.
• Demonstrates a strong commitment to delivering excellent member service.
• Experience contributing to membership growth, commercial performance, local marketing initiatives and business objectives.
• Experience supporting operational delivery, people leadership and commercial performance within a leisure or customer-focused environment.
• Experience recruiting, supporting and developing colleagues. We know our colleagues work tirelessly to make JD Gyms the success it is today and in turn, we offer them some amazing benefits including staff Discount On JD Group and other brands within the organisation and personal development opportunities to learn and develop at work. Thank you for your time. #Gyms