General Manager

Daish-S-Holidays-1; Weymouth; On-site; GBP 65,000 - 90,000; Full time

Job summary

Daish's is seeking a Full-time Permanent Senior Manager to lead hotel operations, driving guest experience and financial performance in a high-standard environment. The General Manager will oversee labour costs, margins, stock control, and invoicing in line with company procedures.

The role requires hands-on leadership, recruitment ownership, and visible engagement with guests. You will coach department heads, plan rotas, and ensure compliance and safety across the hotel.

Qualifications

• Experience leading hotel operations at a senior level.
• Strong financial acumen with focus on margins and cost control.
• Proven capability to manage stock and supplier invoices.
• Track record of delivering high guest experience and standards.
• Ability to develop and lead large teams across departments.

Responsibilities

• Take full accountability for day-to-day hotel operations and standards.
• Ensure guest experience meets company expectations in all areas.
• Lead planning and delivery of accommodation, food & beverage, and entertainment.
• Act as a visible leader with guest interaction and hosting duties.
• Coach Heads of Department and Duty Managers; ensure delegation and accountability.
• Own recruitment across the hotel and manage rosters four weeks ahead.
• Drive continuous development through required training on the company platform.
• Maintain compliance with policies and safety standards; ready for inspections.
• Oversee budgeting, margins, stock takes, and accurate invoicing per procedures.
• Collaborate with Operations Team, contractors, and suppliers to ensure service delivery.

Skills

Leadership

Cost control

Stock management

Invoicing approval

Guest experience focus

Job description

Full-time Permanent Senior Manager

Description

Purpose

To lead and manage all aspects of hotel operations, ensuring the consistent delivery of high standards in guest experience, financial performance, and compliance. The General Manager is accountable for driving commercial results, developing high-performing teams, and maintaining operational excellence in line with company standards and values.

Key Responsibilities

• Ensure departmental labour costs are effectively managed, driving strong cost control per head.
• Maintain bar and food margins in line with company targets.
• Oversee accurate stock control processes, ensuring monthly stock takes are completed and submitted on time.
• Review, authorise, and sign off all hotel invoices in line with company procedures.
• Ensure all revenue is accurately accounted for, with takings checked and banked in accordance with company policy.

Operational Excellence

• Take full accountability for the day-to-day operation of the hotel, ensuring consistently high standards across all departments.
• Ensure all aspects of the guest experience meet company expectations, including cleanliness, maintenance, service delivery, security, and overall presentation.
• Lead the planning and delivery of accommodation, food and beverage, and entertainment offerings, ensuring a high-quality and engaging guest experience.
• Act as a visible leader within the hotel, including guest interaction such as welcome meetings, arrival/departure presence, and hosting duties.
• Lead, coach, and develop Heads of Department and Duty Managers, ensuring effective delegation and accountability across the management team.
• Take ownership of recruitment across the hotel, ensuring the attraction and retention of high-quality team members.
• Ensure rotas are effectively planned (minimum four weeks ahead, with two weeks published), balancing operational needs, cost control, and annual leave planning.
• Drive a culture of continuous development, ensuring all team members complete required training via the company platform.

Compliance & Risk Management

• Ensure full compliance with all company policies, procedures, and the Daish’s Blueprint for Compliance, maintaining accurate reporting through company systems.
• Oversee all health & safety and food safety standards, ensuring readiness for both internal and external inspections at all times.
• Ensure the kitchen maintains a minimum food hygiene rating of 4 and that all legislative documentation (including Safe Food Better Business) is accurately maintained.
• Ensure all equipment is safe, compliant, and fit for purpose, escalating issues promptly where required.

Food & Beverage Oversight

• Support Head Chefs in menu development, ensuring variety, quality, and consistency aligned with guest expectations.
• Monitor food production standards, portion control, and waste management to optimise cost efficiency and minimise wastage.

Customer Experience & Reputation

• Take ownership of guest feedback, effectively managing complaints and identifying opportunities for continuous improvement.
• Ensure the hotel consistently delivers a high standard of service, enhancing the company’s reputation with guests and stakeholders.

Stakeholder Management

• Work collaboratively with the Operations Team, contractors, and suppliers to ensure effective service delivery and maintenance of standards.
• Undertake any other reasonable duties as required.

Company Overview

Our family of hotels and luxury coaches has been providing great holidays since 1979. The company now has 12 hotels in 10 popular UK resorts, and our fleet of luxury coaches ready to collect you and take you on your holidays. Service, quality, welcoming, friendly staff and excellent value are at the heart of this family-owned company. With family-friendly accommodation and entertainment throughout the year, we have something for everyone.