IT Business Partner - Delivery

DHL Supply Chain; Milton Keynes; Remote; Confidential; Full time

Benefits offered by this job

Company car or car allowance

Private Medical Insurance

26 days annual leave

Discretionary bonus

Flexible working

Pension scheme with employer contrib

GP 24/7

Discounts

Loans & mortgage advice

Job summary

DHL Supply Chain is seeking an IT Business Partner - Delivery to join the Aviation and Travel IT team. This remote role involves travel to Gatwick and Heathrow 1-2 days per week.

You will manage supplier-led software development, system configuration and upgrades, and drive digitalisation initiatives across a large, global logistics organisation.

The ideal candidate has logistics industry experience, strong project management, and excellent stakeholder management.

Qualifications

• Logistics or supply chain industry experience is essential.
• IT experience in a similar role within a large, complex organisation is essential.
• Demonstrable change, product and supplier management experience is essential.
• Strong project management and implementation skills with excellent organisational ability.
• Strong business and commercial acumen including budgeting, forecasting and cost modelling.
• Strong relationship management skills and good business cultural awareness.
• Excellent communication and negotiation skills.

Responsibilities

• Drive performance with key suppliers on software implementation, development, configuration and upgrades.
• Innovate by supporting IT leads on one-off initiatives and bid responses.
• Reduce reliance on central PIPD teams for smaller projects and ongoing changes.
• Coordinate change programmes and strategic initiatives across all of A&T.
• Lead IT Specialists team to achieve A&T's IT Self-Sufficiency aims; line manage two IT Systems Support.
• Work closely with the IT Product Manager and be supported by the IT Service & Support Manager.
• Ensure compliance when deploying products outside central IT catalog; hands-on involvement as needed.

Skills

Logistics or supply chain experience

IT experience in a similar role

Change management experience

Supplier management experience

Project management & implementation

Budgeting & cost modelling

Relationship management

Negotiation skills

Job description

Grade: RCS Grade J
Contract Type: Permanent (Full-Time)
Location: Remote, but with travel to Gatwick and Heathrow 1-2 days per week

Think you know DHL? Think again! We're not just about delivering parcels. DHL Supply Chain is the world's leading logistics company, and our IT function serves as the vital nerve centre, connecting the dots and transforming business needs into cutting-edge solutions on a global scale. Our IT professionals are more than just tech experts; they are strategic partners who drive meaningful change through standardisation, differentiation, and innovation.

We're looking for an IT Business Partner - Delivery to join the Aviation and Travel (A&T) IT team. In this role you be key in managing and implementing change in the IT landscape including supplier-led software development, system configuration and upgrades, accelerated digitalisation initiatives and new site deployments.

WHAT YOU'LL DO

• Drive Performance: working with key suppliers such as SITA, Airportlabs, INFORM, and DataScope primarily focusing on software implementation, supplier-led software development, system configuration and upgrades, accelerated digitalisation initiatives and new site deployments.
• Innovate: supporting the IT Leads for A&T as required in one-off initiatives and projects, including scoping project requirements, managing small to medium sized projects and working with the IT Product Manager in bid responses.
• Reduce A&T's reliance on the central PIPD teams for smaller projects and ongoing changes. Many A&T IT products are unique to the sector so central teams do not have the experienced resources to support these products.
• Coordinate Change programmes and strategic initiatives across all of A&T.
• Lead with Purpose: managing a team of IT Specialists focused on achieving A&T's IT Self-Sufficiency aims. Including line managing two IT Systems Support.
• In this role you'll work closely with the IT Product Manager and be supported by the IT Service & Support Manager.
• Ensure Compliance: The above work will include implementing products not in central IT product catalogue and therefore a hands‑on approach at a very detailed level will be part of the role at times.

WHAT YOU'LL BRING

• Logistics or supply chain Industry experience is essential.
• IT experience in a similar role in a large complex organisation.
• Demonstrable Change, Product and Supplier management experience is essential.
• Strong project management and implementation experience including excellent organisational and planning skills.
• Strong business and commercial acumen including budgeting, forecasting and cost modelling.
• Strong relationship management skills and good business cultural awareness.
• Excellent communication skills with excellent negotiating skills.

WHY JOIN US?

• Use of a company car (or car allowance) including hybrid and electric vehicles
• Private Medical Insurance
• 26 days annual leave with the option to buy additional days
• Discretionary bonus based on performance
• We're happy to talk about flexible working - just ask about alternative patterns at interview
• Join our generous pension scheme and benefit from an 8% employer contribution, alongside a 4% employee contribution
• Free confidential 24/7 GP consultations
• Hundreds of retail and lifestyle discounts
• Affordable loans, savings schemes and free mortgage advice
• Visit https://careers.dhl.com/global/en/working-at-dhl-supply-chain to learn more

WHO WE ARE

We're the global leaders in supply chain management with 188,000 people in over 50 countries. Our expert teams work together to deliver for our customers across a range of industries including retail, automotive, healthcare and more.

BUILDING AN INCLUSIVE WORKPLACE

At DHL, we're all about creating a workplace where everyone's skills and experiences matter, and where you can be your true self every day.

As proud supporters of the Armed Forces Covenant, we value the skills and experience of ex-service personnel and are dedicated to helping our veterans find jobs.