General Manager

Hollywood Bowl Group Plc; Wellingborough; On-site; GBP 40,000 - 60,000; Full time

Job summary

Join Hollywood Bowl Group as a General Manager and enjoy a highly autonomous role with opportunities for development. You will be responsible for managing a busy centre, optimising revenue, and fostering a vibrant atmosphere for teams and customers alike. The position requires strong leadership, operational excellence, and a passion for guest experience.

Benefits

Performance bonus: 15% of annual base pay

Access to Electric Vehicle scheme

50% off food when working

Ongoing training and development

30% discount on food and drinks for you and up to five friends

Enhanced maternity and paternity leave benefits

Qualifications

• Experience as a hands-on General Manager, ideally within leisure or hospitality.
• Experience managing a budget of at least £1m.
• Proven ability to optimise sales and performance.

Responsibilities

• Running a busy centre and creating a safe, fun environment.
• Driving financial and commercial performance across all revenue streams.
• Coaching, leading, and inspiring teams to deliver outstanding service.

Skills

Operational standards

Coaching

Sales performance optimization

People management

Flexibility

Resilience

Job description

About The Role

Are you a motivational General Manager looking for a highly autonomous role, with the power to really shape and influence the business?

Are you seeking an employer that will heavily invest in you and provide numerous opportunities to develop your career?

Are you interested in working for a financially stable business with exciting growth plans?

If so, then look no further!

The Why...

Join Hollywood Bowl Group as a General Manager and enjoy:

• Performance bonus: 15% of annual base pay, paid quarterly
• Outperformance bonus: Up to 15% of your centre's outperformance, paid annually (Average bonus FY23 was £40,000!)
• Access to our Electric Vehicle scheme
• 50% off food when working
• Optional pension plan
• Earn additional holiday days with length of service, up to five days
• Ongoing training and development
• Free monthly game vouchers
• 30% discount on food and drinks for you and up to five friends
• Access to our Employee Assistance Programme (EAP) for you and your family, plus Mental Health First Aiders
• Opportunity to join our healthcare cash plan
• Long service awards
• A £15 donation to our charity partner upon completing induction
• Enhanced maternity, paternity, adoption, and shared parental leave benefits

The What...

As a General Manager at Hollywood Bowl Group, you will be responsible for running one of our busy centres. You will create a safe, fun, and vibrant environment for your team and customers.

You will have the freedom to make a real impact by driving the financial and commercial performance across all revenue streams: bar, diner, amusements, and bowling. You will be fully accountable for meeting your budget and KPIs, driving profit, and sharing in the success.

In our fast-paced environment, General Managers coach, lead, motivate, and inspire their teams to deliver outstanding service that delights customers and encourages repeat visits.

To Be Successful, You Should Have

• Experience as a hands-on General Manager, ideally within leisure, hospitality, or retail
• Experience managing a budget of at least £1m
• A relentless approach to operational standards
• Proven ability to optimise sales and performance
• A passion for people, with coaching and development experience
• An empathetic and compassionate approach
• Resilience, flexibility, and adaptability for a fast-paced environment
• Willingness to work nights and weekends

The Who...

Hollywood Bowl Group is passionate about bringing families and friends together for affordable fun and healthy competition.

Since our listing on the stock market in 2016, we have expanded to 74 centres across the UK and 13 in Canada, operating under the Hollywood Bowl, Putt & Play, and Splitsville brands. We are proud to be market leaders in experiential family entertainment, continuously expanding with about three new sites annually.

We value diversity and inclusion, committed to creating a workplace that promotes equal opportunities. We believe that a diverse and inclusive environment makes us more relevant, competitive, and resilient.