General Manager

Marstons-PLC; Telford; On-site; GBP 30,000 - 50,000; Full time

Benefits offered by this job

Bonus potential

Private Medical Insurance

Pension scheme with Life Assurance

Group Income Protection

Cheers Reward & Recognition

Health Screening Discounts

Long Service Awards

Gym Discounts

24-hour GP helpline

Mortgage Advice and support

On-site accommodation

Training and development

Job summary

Marston’s is seeking a General Manager for a premium dining site in Telford, overseeing a high-volume pub and hotel operation with a strong food-led proposition. The role includes managing a 60/40 food-to-wet mix, driving guest satisfaction, and leading a team with a front-line leadership approach.

The site offers on-site accommodation and a comprehensive benefits package, with salary up to £50,000 plus bonus.

Qualifications

• This is a high-volume premium pub and hotel with a strong food-led proposition.

Responsibilities

• Lead all aspects of the pub and hotel operations.
• Grow the business with a focus on food quality and guest experience.
• Develop and lead a skilled team, with a front-line leadership role.
• Drive food and accommodation sales through effective management.
• Collaborate with the area manager to align with Marston’s standards.

Job description

We're looking for a General Manager for a premium dining site in Telford. Salary up to £50,000 plus bonus and a generous benefits package.

Marston’s is one of the UK’s largest and most beloved pub chains and today, we operate more than 1,300 pubs, bars and hotels.Now, we’re on the lookout for a great General Manager to take charge at the Fallow Field in Telfordand lead the team to success!

What you get from us:You’ll be joining an award-winning local pub company that puts people first, lives by people-led values, and offers real opportunities to advance your career - with genuine benefits that include:

• Additional earnings potential through bonus and incentive schemes
• Employer funded Private Medical Insurance
  
• Pension scheme with additional Life Assurance and Group Income Protection cover included
• Cheers Reward & Recognition Platform (earn points to spend for living and breathing our values and behaviours and access high street retailer discounts)
  
• Health Screening Discounts
  
• Long Service Awards
  
• Gym Discounts
  
• 24-hour GP helpline
  
• Mortgage Advice and support
• On-site accommodation
• Award winning training and development

About the pub

This is a high-volume premium pub and hotel with a strong food-led proposition and excellent trading potential. The business currently operates at an estimated £34,000 in weekly net sales, with peak trading periods reaching approximately £45,000 per week.

The site benefits from a 60/40 food-to-wet sales split, making food quality, consistency and an excellent guest experience central to its success. Alongside the pub operation, the business also features a substantial 27-bedroom hotel, providing an additional revenue stream and an important opportunity for continued growth.

We’re looking for an operator who can build on the quality of the food offer, introduce localised ideas and strengthen engagement with the surrounding community, while continuing to develop the hotel trade. This is a fantastic opportunity for an experienced operator who is comfortable managing a busy, high-volume pub and hotel business and can drive both food and accommodation sales.

Management accommodation is available in the form of 3 Bedroom, open plan living room/Kitchen.

Have you got what it takes?

It’s true, being a Pub Manager is demanding but the people make it much more than just a job. Brimming with energy and ideas, you’ll add touches of your personality to your pub and think of new ways to delight and excite your customers. You’ll thrive off growing your business and have a ‘lead from the front’ mentality and passion for nurturing your team.

As a General Manager you’ll:

• Care about finding, growing and engagingyour team.
• Be accountablefor running all aspects of your pub.
• Be passionateabout doing the right thing for your staff and your customers.
• Dream big and think differentlyabout new ways to increase sales and growth.
• Celebrateand create a buzz by sharing enjoyable experiences.

Are we right for you?

From cosy locals to pub-restaurants, our destination businesses serve up an award-winning selection of pub classics and innovative new dishes. What’s more, our impressive drinks portfolio combines well-known brands, like Estrella and Hobgoblin, with outstanding craft ales and beers. Add a dash of our unique Marston’s atmosphere and we have the ingredients to make every visit a fantastic experience for our customers. The same goes for our people and as one of our General Managers you’ll find a premium blend of challenge, security and career progression. And whenever you need support or guidance advice from your area manager, you’ll find their door is always open.

Come as you are. Personality counts for more than anything else here. We’ll accept you and celebrate you for being you. We can’t wait to see what we can make happen together. Marston’s could be the making of you.

Marston’s. Where people make pubs.

As part of our application process, we use Lily, an AI-powered interviewing assistant to support the early stages of screening. Lily helps us move quickly, keep things flexible for you, and create a more consistent candidate experience, but one thing you should know – all hiring decisions are still made by our people.