General Manager

Marston's PLC; Dawley; On-site; GBP 30,000 - 50,000; Full time

Benefits offered by this job

On-site accommodation

Bonus schemes

Private Medical Insurance

Pension and Life Assurance

Staff discount

Training & development

Health screening discounts

Long service awards

Gym discounts

GP helpline

Mortgage advice

Job summary

Marston's PLC is seeking a General Manager for a Signature site at the Fallow Field in Telford. You will lead a high-volume pub and 27-bedroom hotel, delivering strong food-led trading and guest experiences.

The role offers on-site accommodation and a clear path for career progression within Marston’s expanding pub portfolio. You will manage a team, drive sales, ensure exceptional service and maintain high standards across operations, finance and people, while aligning with our values and local

Qualifications

• Experience in managing a high-volume pub and hotel environment.

Responsibilities

• Care about finding, growing and engaging your team.
• Be accountable for running all aspects of your pub.
• Be passionate about doing the right thing for your staff and your customers.
• Dream big and think differently about new ways to increase sales and growth.
• Celebrate and create a buzz by delivering engaging customer experiences.

Job description

We're looking for an operator who can build on the quality of the food offer, introduce localised ideas and strengthen engagement with the surrounding community, while continuing to develop the hotel trade. This is a fantastic opportunity for an experienced operator who is comfortable managing a busy, high-volume pub and hotel business and can drive both food and accommodation sales. Management accommodation is available in the form of 3 Bedroom, open plan living room/Kitchen. Have you got what it takes? It's true, being a Pub Manager is demanding but the people make it much more than just a job. Brimming with energy and ideas, you'll add touches of your personality to your pub and think of new ways to delight and excite your customers. You'll thrive off growing your business and have a 'lead from the front' mentality and passion for nurturing your team. As a General Manager you'll:

As a General Manager you'll:

• Care about finding, growing and engaging your team.
• Be accountable for running all aspects of your pub.
• Be passionate about doing the right thing for your staff and your customers.
• Dream big and think differently about new ways to increase sales and growth.
• Celebrate and create a buzz by sharing enjoyable experiences. From cosy locals to pub-restaurants, our destination businesses serve up an award-winning selection of pub classics and innovative new dishes. What's more, our impressive drinks portfolio combines well-known brands, like Estrella and Hobgoblin, with outstanding craft ales and beers. Add a dash of our unique Marston's atmosphere and we have the ingredients to make every visit a fantastic experience for our customers. The same goes for our people and as one of our General Managers you'll find a premium blend of challenge, security and career progression. And whenever you need support or guidance advice from your area manager, you'll find their door is always open.

Come as you are. Personality counts for more than anything else here. We'll accept you and celebrate you for being you. We can't wait to see what we can make happen together. Marston's could be the making of you. Marston's. Where people make pubs.

As part of our application process, we use Lily, an AI-powered interviewing assistant to support the early stages of screening. Lily helps us move quickly, keep things flexible for you, and create a more consistent candidate experience, but one thing you should know - all hiring decisions are still made by our people.

We're looking for a General Manager for a Signature site. Salary up to £50,000 plus bonus and a generous benefits package. Marston's is one of the UK's largest and most beloved pub chains and today, we operate more than 1,300 pubs, bars and hotels. Now, we're on the lookout for a great General Manager to take charge at the Fallow Field in Telford and lead the team to success!

What you get from us:

• Additional earnings potential through bonus and incentive schemes
• Employer funded Private Medical Insurance
• Pension scheme with additional Life Assurance and Group Income Protection cover included
• Cheers Reward & Recognition Platform (earn points to spend for living and breathing our values and behaviours and access high street retailer discounts)
• Health Screening Discounts
• Long Service Awards
• Gym Discounts
• 24-hour GP helpline
• Mortgage Advice and support
• On-site accommodation
• Award winning training and development

About the pub

This is a high-volume Signature pub and hotel with a strong food-led proposition and excellent trading potential. The business currently operates at an estimated £34,000 in weekly net sales, with peak trading periods reaching approximately £45,000 per week. The site benefits from a 60/40 food-to-wet sales split, making food quality, consistency and an excellent guest experience central to its success. Alongside the pub operation, the business also features a substantial 27-bedroom hotel, providing an additional revenue stream and an important opportunity for continued growth.

The benefits

Wellbeing As a responsible employer, we offer professional wellbeing support to our pub and pub support centre teams including support from the Licenced Trade Charity. Accommodation The majority of our pub General Manager roles include optional on-site accommodation. Award winning Named as one of the UK's Top 100 employers and #1 in the pub sector for 2025, in the Financial Times UK's Best Employers list. Bonus Our pub management, operations and sales roles offer performance related bonus schemes. For our support centre teams, we offer a discretionary company bonus scheme. Competitive salaries Opportunity to earn a great wage whilst having fun at work. Long service We reward loyalty with awards for key anniversary milestones. Food and drink Our privilege card gives our people 30% discount off food and drink in our pubs. As well as access to our £4.50 refuel at work meal deal whilst on shift. Pension scheme All our salaried roles offer membership to a company contributory pension scheme. Hourly paid roles offer auto enrolment schemes. Private healthcare Some of our roles offer access to a private healthcare scheme. High street discount An exciting range of high street, online discounts and cash back offers are available for all. Employee discount All of our employees receive a 30% discount on Marston's food and hotel stays. Training and development We're passionate about growing our own talent through an extensive apprenticeship offer, dedicated L&D teams, and award winning e-learning platforms.