Business Support Manager

SmartRecruiters, Inc.; Greater London; On-site; GBP 24,000 - 40,000; Full time

Benefits offered by this job

Life assurance and pension

Benefits app

Annual leave increase

In-house events

Job summary

Aramark UK is recruiting an experienced Support Manager to oversee Education & Healthcare contracts across North and Northwest London, delivering high-service standards, compliant operations, and strong client relationships.

You will lead multi-site catering operations, drive financial performance, coach site teams, and report to senior leadership. The role is permanent, full-time with competitive salary and benefits, and emphasizes people-first service.

Qualifications

• Proven experience managing multi-site catering or similar operations.
• Strong financial acumen with budgeting, forecasts, and P&L awareness.
• Excellent leadership and people-management skills.

Responsibilities

• Lead and support multiple catering operations across the North and Northwest London region.
• Build and maintain strong client relationships and drive customer satisfaction.
• Monitor budgets, forecasts, and cost controls to achieve financial targets.
• Provide coaching and development to site managers and teams.
• Ensure compliance with food safety, health and safety, and client standards.
• Support recruitment, onboarding, training, and employee relations with HR.
• Produce management information and reports for clients and senior leadership.
• Drive continuous improvement across locations to maximise efficiency and performance.

Skills

Leadership

Multi-site Ops

Budget Management

Client Relationships

Food Safety

Job description

At Aramark we empower our people to create experiences that matter.
We share a passion for hospitality, it’s at the foundation of everything we do. Hospitality excellence is brought to life by our people every day. We embrace our responsibility to our people, our communities, and our planet. While the services we provide, and the industries we serve, are extensive, we never waver from our people-first approach.

Job Description

Are you an experienced operations leader with a passion for delivering exceptional service, developing high-performing teams, and building strong client relationships? We are looking for a Support Manager to oversee a portfolio of Education & Healthcare contracts across the North and Northwest London region. This is an exciting opportunity to join a market-leading organisation where you'll play a key role in driving operational excellence, financial performance, and customer satisfaction.

Working closely with site teams, clients, and senior leaders, you will provide leadership and support across multiple locations, ensuring compliance, service quality, and commercial success. If you thrive in a fast-paced environment, have strong financial and people management skills, and are committed to delivering outstanding outcomes for clients and customers, we'd love to hear from you.

This is a permanent and full time role.

• Competitive salary of up to £40,000 depending on experience
• Generous annual leave that increase in line with service, with the opportunity to buy extra
• Life assurance and pension scheme
• Benefits app: access to 100s of discounts, free mortgage advice, cycle to work scheme, health cash plans, online GP appointments, and our Employee Assistance Programme
• FOOD! Opportunities to attend in-house events and try the culinary genius of our teams (we are a food business after all!)

Key Responsibilities

Lead and support multiple catering operations across the North and Northwest London region, ensuring consistent delivery of high-quality food, service, and hygiene standards.

Build and maintain strong client relationships, regularly engaging with stakeholders to understand their needs, drive satisfaction, and identify opportunities for business growth.

Monitor and manage financial performance, including budgets, forecasts, profit and loss accounts, cost controls, and achievement of agreed financial targets.

Provide leadership, coaching, and development to site managers and teams, ensuring high levels of engagement, performance, and succession planning.

Ensure compliance with all Aramark policies, food safety requirements, health and safety legislation, and client-specific standards through regular audits and operational reviews.

Support recruitment, onboarding, training, performance management, and employee relations activities in partnership with HR.

Produce and present accurate management information, operational reports, and business performance updates to clients and senior leadership.

Drive continuous improvement initiatives across locations, maximising operational efficiency, resource utilisation, service quality, and commercial performance.

Key Requirements

Proven experience managing multi-site catering, food service, hospitality, or retail operations, with responsibility for operational and financial performance.

Strong commercial acumen with the ability to manage budgets, analyse financial data, forecast P&L performance, and drive profitability.

Excellent leadership and people management skills, with experience coaching, developing, and motivating management teams.

Sound knowledge of food safety, health and safety legislation, and compliance requirements, including Food Hygiene Level 3 certification or equivalent.

Outstanding communication and stakeholder management skills, with the ability to build effective relationships with clients, colleagues, and senior leaders.

Strong organisational and problem-solving abilities, with the capability to manage multiple priorities, deliver results, and drive continuous improvement across a portfolio of sites.

Additional Information

At Aramark UK, we are committed to creating a diverse and inclusive workplace where everyone is valued and empowered to thrive.

As a proud Disability Confident Employer, we actively encourage applications from individuals of all abilities and are dedicated to supporting employees with disabilities throughout their career journey.

We are an Armed Forces Friendly organisation and proud signatory of the Armed Forces Covenant. We welcome applications from veterans, service leavers, cadet forces adult volunteers, reservists and military families.

For roles requiring security clearance, any offer of employment will be conditional upon the successful completion and maintenance of the required level of security clearance. Applicants must meet the relevant eligibility and residency requirements applicable to that level of clearance.

We are committed to safeguarding and promoting the welfare of children and young people, and we expect all employees and workers to share this commitment. Where relevant to the role, safer recruitment checks will apply, including referencesand an enhanced DBS checkin line with Keeping Children Safe in Education (KCSIE).

We ensure our recruitment process is accessible, and reasonable adjustments are available at every stage, from application to interview and employment. If you require any adjustments or have any questions, please reach out to our recruitment team – [e-mail]

Join us in fostering a workplace where everyone can achieve their full potential.

All applications will be treated in the strictest confidence.