General Manager

SSP; Stoke Gifford; On-site; GBP 31,000 - 37,000; Full time

Benefits offered by this job

Discounted meals on shift

Colleague discount - up to 50%

Friends & Family discount up to 20%

Flexible working

Management bonus scheme

Access to digital GPs, 24/7 helpline

Wellbeing support and family friendly

Life assurance

Apprenticeships and ongoing dev.

Share incentive plan (SIP)

Job summary

SSP is seeking an inspirational General Manager to lead Starbucks and SSP catering brand units in the UK. You will recruit, train, and develop teams to deliver outstanding customer service, strong product knowledge, and consistent operational excellence.

You will drive trade activity, grow sales, manage costs, and build trusted relationships with clients and partners. The role prioritises safety, legal compliance, and staff welfare, with a competitive salary and a range of benefits.

Qualifications

• Experience leading teams and developing leadership skills.
• Strong ability to drive sales and profitability through store operations.
• Excellent stakeholder management and guest service focus.

Responsibilities

• Recruit and train teams to deliver above and beyond in their roles.
• Coach teams on product knowledge and brand standards to ensure high customer satisfaction.
• Lead trade activity to grow sales while maximizing profit.
• Ensure safety and legal compliance in all units and coach the team to use security tools.

Skills

People management

Leadership

Sales growth

Operational excellence

Job description

• Recruit and train the best people for your teams, ensuring they have the capability to deliver above and beyond in their role by developing their operational and leadership skills.
• Coach your teams to be passionate and knowledgeable about the products in your units, building its brand and providing customers with the right range, quality, and service to ensure they keep coming back.
• Lead your teams in the driving of trade activity and use your expertise and knowledge to grow sales and maximise profit.
• Lead and build your teams knowledge to deliver and sustain business Change Plans and resource-planned activities ensuring that hours are worked when and where these would most benefit customers, and to identify and resolve root cause issues, with sustainable solutions and continual reviews.
• Ensure the units are in line with the guidance provided by internal systems.
• Build strong stakeholder management and trusted relationships and with our clients and partners.
• The safety of your colleagues is your top priority, and you ensure your units are always trading legally by coaching the team to use all security tools available to provide a safer place to work.

SSP are proud to be an equal opportunity employer who seek to recruit and retain the most talented individuals from a variety of backgrounds, skills and perspectives.

If you're passionate about food and travel, you've come to the right place. We are the Global food travel experts, and we have something delicious for everyone. Whether you're flying, taking a train, or just passing by, we have the best food and drink options for you. We work with more than 500 brands, from our creations like Upper Crust, Millie's Cookies, Café Local, and Beer House, to well-known franchises like M&S, Starbucks, Burger King, The Breakfast Club & BrewDog.

As a General Manager, you'll be rewarded with a competitive salary of £34,000 p.a. and enjoy:

• Discounted meal on shift
• Colleague discount - up to 50%
• Friends & Family discount up to 20% (T&C apply)
• Flexible working
• Management bonus scheme
• Access to digital GPs, 24/7 helpline for you & family
• Wellbeing support and family friendly leave
• Variety of networks to support you, Neurodiversity, LGBTQ+ and many more
• Life assurance
• Apprenticeships and ongoing development opportunities
• Share incentive plan (SIP)

We're looking for an inspirational leader to lead our teams at Starbucks & other SSP catering brand units. You'll have the opportunity to make a difference every day, as you lead your team and business to deliver exceptional customer service and operational excellence.