General Manager

Scotsman Hospitality; St Andrews; On-site; GBP 55,000 - 90,000; Full time

Benefits offered by this job

Wagestream – stream up to 40% pay as-e

30% off food and cinema tickets across

Hotel and apartment discounts

Scotsman Perks Benefits Portal

Staff meals on duty

Flexible working opportunities

Scotsman Steps training programme

Quarterly Bonus Payment

Refer a Friend Scheme

Cycle to Work Scheme

Job summary

Scotsman Group is seeking an experienced General Manager to lead one of its premier venues in Scotland. You will be responsible for day-to-day operations, customer service excellence, and driving financial and operational success.

Role demands strong leadership, strategic thinking, and a proven track record in hospitality. You will oversee budgeting, compliance, and promotional activities while building a high-performing team.

Qualifications

• Proven experience as a General Manager in hospitality or a similar setting.
• Strong leadership and team development skills.
• Excellent communication and interpersonal abilities.
• Financial awareness with budgeting and cost management.
• Passion for delivering exceptional customer service.
• Proactive, results-driven, thrives in fast-paced environments.

Responsibilities

• Oversee all venue operations and ensure seamless service delivery.
• Lead, motivate, and develop a professional team.
• Ensure compliance with health, safety, and licensing regulations.
• Monitor financial performance, budgets, revenue, and costs.
• Develop strategies to maximise sales and profitability.
• Drive marketing and promotions to attract customers.

Skills

Leadership & team management

Communication skills

Financial acumen & budgeting

Hospitality industry experience

Customer service focus

Job description

About Us:

The Scotsman Group is Scotland's leading hospitality and leisure operator, offering an exciting array of restaurants, bars, hotels, and entertainment venues. We pride ourselves on delivering exceptional experiences for our guests across all our diverse and dynamic venues.

Role Overview:

We are seeking an experienced and driven General Manager to lead one of our premier venues. As a General Manager with Scotsman Group, you will be responsible for the day-to-day operations, ensuring high standards of customer service, and driving both financial and operational success.

Key Responsibilities

• Oversee all aspects of the venue’s operations, ensuring seamless and efficient service delivery.
• Lead, motivate, and develop a team of professionals, fostering a positive and dynamic working environment.
• Ensure compliance with all health, safety, and licencing regulations.
• Monitor and manage financial performance, including budget control, revenue generation, and cost management.
• Develop and implement strategies to maximise sales and profitability.
• Maintain high standards of customer service, ensuring a memorable experience for every guest.
• Drive marketing and promotional activities to attract new customers and retain regular clientele.

Requirements

• Proven experience as a General Manager in the hospitality, leisure, or a similar industry.
• Strong leadership and team management skills, with a focus on employee development.
• Excellent communication and interpersonal skills.
• Financial acumen with the ability to manage budgets, analyse financial performance, and implement improvement strategies.
• A passion for delivering exceptional customer service.
• A proactive, results-driven attitude with the ability to thrive in a fast-paced environment.
• Knowledge of health and safety regulations, licencing laws, and other relevant legislation.

What We Offer

• Wagestream – Stream up to 40% pay as it is earned and set automatic savings to support your financial wellbeing.
• 30% off of food and cinema tickets in all of our venues across Scotland.
• Hotel and Apartment discounts.
• Access to Scotsman Perks Benefits Portal.
• Staff meals on duty.
• Flexible working opportunities.
• Career development through our Scotsman Steps training programme.
• Quarterly Bonus Payment
• Refer a Friend Scheme
• Cycle to Work Scheme

Next Steps

If you are passionate about hospitality and have the experience and drive to lead one of our fantastic venues, we’d love to hear from you.