General Manager

Scotsman; St Andrews; Hybrid; GBP 48,000 - 64,000; Full time

Benefits offered by this job

Live-in option

Free onsite parking

Gym membership SALT

100% tips (TRONC)

Staff sleep over

Free club entry

30% food discount

Early pay access

Refer a friend rewards

Birthday gift

Job summary

The Scotsman Group is seeking an experienced General Manager to lead one of its premier venues in Scotland. You will be responsible for day-to-day operations, ensuring high standards of customer service and driving financial and operational success.

The role is predominantly 08:00–17:00 with some evenings as the business requires. You will oversee staff, manage budgets, and implement growth strategies while maintaining exceptional guest experiences and adherence to health, safety and licensing

Qualifications

• Proven experience as a General Manager in hospitality or leisure.
• Strong leadership and team development.
• Excellent communication and interpersonal skills.
• Financial acumen with budget and revenue experience.
• Passion for delivering exceptional customer service.
• Proactive, results-driven in a fast-paced environment.
• Knowledge of health, safety and licensing regulations.

Responsibilities

• Oversee all venue operations ensuring seamless service delivery.
• Lead, motivate, and develop a high-performing team.
• Ensure compliance with health, safety and licensing regulations.
• Monitor financial performance including budgets, revenue and costs.
• Develop strategies to maximise sales and profitability.
• Maintain high standards of customer service across every guest encounter.
• Drive marketing and promotional activities to attract customers and retain regulars.

Job description

About Us:

The Scotsman Group is Scotland's leading hospitality and leisure operator, offering an exciting array of restaurants, bars, hotels, and entertainment venues. We pride ourselves on delivering exceptional experiences for our guests across all our diverse and dynamic venues.

Role Overview:

We are seeking an experienced and driven General Manager to lead one of our premier venues. As a General Manager with Scotsman Group, you will be responsible for the day-to-day operations, ensuring high standards of customer service, and driving both financial and operational success. This role will be predominantly 088-1700 with some evening work required as the business needs dictate.

Key Responsibilities:

• Oversee all aspects of the venue’s operations, ensuring seamless and efficient service delivery.
• Lead, motivate, and develop a team of professionals, fostering a positive and dynamic working environment.
• Ensure compliance with all health, safety, and licencing regulations.
• Monitor and manage financial performance, including budget control, revenue generation, and cost management.
• Develop and implement strategies to maximise sales and profitability.
• Maintain high standards of customer service, ensuring a memorable experience for every guest.
• Drive marketing and promotional activities to attract new customers and retain regular clientele.

Requirements:

• Proven experience as a General Manager in the hospitality, leisure, or a similar industry.
• Strong leadership and team management skills, with a focus on employee development.
• Excellent communication and interpersonal skills.
• Financial acumen with the ability to manage budgets, analyse financial performance, and implement improvement strategies.
• A passion for delivering exceptional customer service.
• A proactive, results-driven attitude with the ability to thrive in a fast-paced environment.
• Knowledge of health and safety regulations, licencing laws, and other relevant legislation.

Employee Benefits:

• Live in accommodation available for up to 4 weeks.
• FREE onsite car parking
• FREE12 month gym membership at SALT onsite gym
• TRONC: Our employees receive 100% of tips made by electronic means
• Sleep Over: Exclusive staff rates in our hotels, subject to availability.
• Stay Out Late: Free entry to all of our clubs for you and one friend.
• Eat: 30% off food for you and your party in all of our restaurants.
• Stream: Access up to 40% of your pay early, as it is earned, and set automatic savings.
• Refer a Friend: Earn rewards when you refer a friend (conditions apply)
• A Hard Earned Rest: Take your break, knowing that it’s not deducted from your pay.
• Scotsman Perks: Exclusive offers and discounts via our website.
• Refuel: Free meal on duty from our employee menu or 50% off all menu items whilst on shift*
• Hydrate: One free speciality coffee per shift and unlimited cordial, water and soda*
• See it First: 30% off your own cinema ticket in our cinemas.
• Happy Birthday to You!: Enjoy a £25 gift card on your birthday (from 12 months service)

*applicable to venues with this offering only