General Manager

National Trust; Richmond; On-site; GBP 50,000 - 70,000; Full time

Job summary

Join a leading environmental organization as General Manager for the Ham Portfolio, responsible for inspiring teams across five London sites. This role includes overseeing visitor experience, financial success, and conservation practices while fostering partnerships with communities and organizations. A commitment to inclusion and diversity is essential in this dynamic leadership position.

Benefits

Substantial pension scheme of up to 10% basic salary

Free entry to National Trust places for you and your family

Season ticket loan

EV car lease scheme

Gym memberships and shopping discounts

Holiday allowance up to 32 days

Qualifications

• Outstanding leader of people.
• Experience connecting teams towards a shared vision.
• Understanding/interest in historic environment and conservation.

Responsibilities

• Lead a team of Heads of Departments and volunteers.
• Accountable for portfolio’s visitor experience and financial success.
• Work with external partners to impact cultural heritage access.

Skills

Leadership

Communication

Cultural Heritage Awareness

Risk Management

Inclusion and Diversity Commitment

Job description

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Are you an inspirational leader looking for your next move? We've got an opportunity to join us as General Manager for the Ham Portfolio for 4 months.

This is your chance to inspire and motivate your team across five London sites. You’ll turn strategy into reality and deliver across a broad range of operational areas as you share beautiful places with our supporters and communities.

Interviews: 26 November 2024

Proposed start date: 21 January 2025

Please note the advertised salary is inclusive of the Outer London weighting Allowance, currently £3,315 per annum

What it's like to work here

Reporting to the Assistant Director of Operations, you'll be supported by national and regional specialists. In this leadership role, you’ll be leading teams through the launch of our new strategy, as we explore how to deliver our big ambitions for the next 10 years.

This is a complex portfolio of listed buildings, accredited museums and stunning outdoor spaces, some open 363 days a year, others by limited, in depth pre-booked tours.

You’ll also be part of a knowledgeable, wider General Manager community in London, committed to addressing unequal access to nature, beauty and history in urban places.

Working hours: Some bank holidays and weekend working required on a rota basis

What you'll be doing

You'll lead a team of Heads of Departments ranging from Curators and Head Gardeners to Operations Managers and Facilities leads, as well as a fantastic team of volunteers. Working alongside Area Managers operating the commercial businesses, you’ll have overall accountability for the portfolio’s visitor experience, risk and compliance, financial success and conservation practices.

You’ll work in partnership with people and organisations outside the National Trust to create the biggest impact for people who access our rich cultural and natural heritage, whilst always championing conservation.

Who we're looking for

• An outstanding leader of people
• An understanding of – or interest in – the historic or natural environment, culture and heritage, and the balance between managing public access and conservation
• An interest in our supporters and urban communities and what matters to them
• An excellent communicator, you will have experience in connecting teams and building toward a shared vision
• A commitment to inclusion and diversity
• Comfortable managing operational risk, and understand the underpinning need for compliance

The package

The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.

•Substantial pension scheme of up to 10% basic salary

•Free entry to National Trust places for you, a guest and your children (under 18)

•Season ticket loan

•EV car lease scheme

•Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts

•Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.

Please note that if you are NOT a passport holder of the country for the vacancy you might need a work permit. Check our Blog for more information.

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Created on 22/06/2025 by TN United Kingdom