General Manager

Macdonald & Company; London; On-site; GBP 55,000 - 65,000; Full time

Job summary

Macdonald & Company is actively seeking a General Manager to lead operations at a premium Build to Rent scheme in London. The successful candidate will be responsible for delivering an exceptional resident experience, ensuring compliance, and managing a small team. This role offers a salary of up to £55,000 and a bonus structure, alongside a dynamic working environment with excellent amenities and a strong commitment to service excellence.

Benefits

10% bonus

Great benefits package

Qualifications

• Experience in residential leadership within Build to Rent or premium rental environments.
• Understanding of landlord/tenant legislation desirable.
• Commercially confident with budget management.

Responsibilities

• Lead day-to-day operations and on-site team management.
• Oversee leasing performance and ensure operational efficiency.
• Manage compliance and health & safety standards.

Skills

Leadership

Communication

Team Management

Operational Oversight

Budget Management

Customer Service

Job description

This range is provided by Macdonald & Company. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Direct message the job poster from Macdonald & Company

Associate Director | PBSA & BTR Recruitment | HR, Ops & Business Support | People-first. Purpose-led. † Commercially clear.

General Manager – Residential Leasing & Operations

Location: London

Salary: Up to £55,000 + 10% bonus

Hours: 40 hours per week, site-based

A premium BTR scheme in London is looking for an experienced and people-focused General Manager to lead day-to-day operations and deliver an exceptional resident experience.

This is a rare opportunity to join a purpose-led Build to Rent operator known for its design-led schemes, strong team culture, and commitment to service excellence. The building offers first-class amenities including co-working spaces, a gym, and landscaped gardens.

The successful candidate will bring confident leadership, operational oversight, and a calm, solutions-focused approach to managing people, processes, and performance.

Responsibilities:

• Leading a small on-site team across facilities, maintenance, and customer service
• Overseeing operations including leasing performance, tenancy processes, and resident satisfaction
• Ensuring compliance, health & safety, and operational efficiency
• Managing budgets, site reporting, and contributing to continuous improvement
• Collaborating with cross-functional support teams

Ideal Experience:

• Residential leadership within Build to Rent, PBSA, or premium rental environments
• Familiarity with landlord/tenant legislation such as the Landlord and Tenant Act 1985 (desirable)
• Strong understanding of lettings, tenancy operations, and compliance
• Clear, calm leadership with experience developing team performance
• Commercially confident with budget management and reporting
• Great communicator and collaborative team player

Package:

Up to £55,000 + 10% bonus

Great benefits package

If you're an experienced property leader looking for your next step in a values-led BTR environment, we’d love to hear from you.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management

• Industries

  Real Estate and Housing and Community Development

Referrals increase your chances of interviewing at Macdonald & Company by 2x

Sign in to set job alerts for “General Manager” roles.

London, England, United Kingdom 2 months ago

General Manager : Luxury Hospitality and Leisure Complex

London, England, United Kingdom 1 week ago

General Manager – The Hoxton, European Opportunities

London, England, United Kingdom 2 months ago

London, England, United Kingdom £47,000.00-£52,000.00 1 month ago

London, England, United Kingdom 1 month ago

London, England, United Kingdom 3 days ago

Richmond Upon Thames, England, United Kingdom £65,000.00-£75,000.00 8 hours ago

General Manager : Airport F and B Operations

London, England, United Kingdom 6 days ago

London, England, United Kingdom 3 weeks ago

Loughton, England, United Kingdom 1 week ago

London, England, United Kingdom 2 weeks ago

General Manager / Director Of Operations - Engineering

Kent, England, United Kingdom 3 weeks ago

London, England, United Kingdom 2 weeks ago

Greater London, England, United Kingdom 3 months ago

Hackney, England, United Kingdom 6 days ago

Deputy General Manager(f/m/d) -full time-nhow London

London, England, United Kingdom 1 week ago

London, England, United Kingdom 2 weeks ago

London, England, United Kingdom 1 month ago

General Manager :Stunning pub company, Essex up to A GBP 55k,000 OTE

Colchester, England, United Kingdom 1 week ago

London, England, United Kingdom 3 days ago

General Manager – New Flagship Leisure Hospitality Venue

London, England, United Kingdom 1 week ago

Watford, England, United Kingdom 1 week ago

General Manager - Kingdom of Saudi Arabia (Role Based in Saudi Arabia)

London, England, United Kingdom 1 week ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.