General Manager

KidStrong; Plymouth; On-site; USD 45,000 - 55,000; Full time

Job summary

A leading child development training center is seeking a General Manager to lead operations in Plymouth. This role involves fostering a culture of learning, managing staff, and ensuring exceptional service for families. The ideal candidate will have management experience, a passion for child development, and be capable of leading a team to achieve business goals. Competitive salary and benefits are offered.

Benefits

Bonus based on performance

Company parties

Competitive salary

Employee discounts

Free uniforms

Opportunity for advancement

Paid time off

Training & development

Qualifications

• Experience working with children aged 15 months to 11 years.
• Management experience required.
• CPR certified.

Responsibilities

• Manage center operations and ensure brand consistency.
• Recruit, onboard, and train coaching staff.
• Deliver curriculum focusing on children's development.

Skills

Leadership

Communication

Teamwork

Adaptability

Education

Coach Certification

Tools

Google

Microsoft

ZenPlanner

LearnUpon

CareerPlug

ADP

FranConnect

Job description

Benefits

• Bonus based on performance
• Company parties
• Competitive salary
• Employee discounts
• Free uniforms
• Opportunity for advancement
• Paid time off
• Training & development

Job Title: KidStrong General Manager

Center: KidStrong Plymouth

Reports To: Area Developer

KidStrong General Managers are the leaders of the center – responsible for fostering a culture of learning and development for coaches and families. They are talented, welcoming, and engaging leaders focused on setting goals and delivering an exceptional experience for kids, families, and team members. The goal is to develop and train the coaching team, build relationships with members, and achieve key business results such as sales and member retention.

Responsibilities

CENTER OPERATIONS

• Understand key KPIs and financials to make informed decisions.
• Build relationships with families, providing exceptional customer service.
• Oversee initiatives like maintenance, training, and brand consistency.
• Ensure daily, weekly, and monthly cleaning and maintenance; delegate tasks accordingly.
• Manage employee issues and documentation.
• Manage schedule with 4 weekday and 1 weekend shifts, communicating effectively.
• Promote and sell KidStrong events to maximize profitability.

SALES

• Manage leads via CRM, conduct call drives, and delegate responsibilities.
• Close sales and bookings through online sign-up.
• Attend local events to increase brand awareness and generate leads.

LEADERSHIP

• Foster a coaching culture and assess staff performance.
• Recruit, onboard, train, and evaluate coaching staff.
• Ensure compliance with paperwork and policies.
• Lead staff meetings on development and performance.
• Communicate professionally via Slack and email.
• Participate in weekly leadership meetings.

COACHING

• Deliver curriculum focusing on Brain, Physical, and Character development for children up to 11 years old.
• Create positive interactions with students and families.
• Understand and communicate the curriculum's 'why'.
• Implement programming and use the KS Coaches App for data recording.
• Work in physically intensive environments, covering miles and lifting equipment up to 25 pounds.
• Lead monthly staff meetings on culture, development, and performance.
• Provide 3-5 coaching hours weekly.

Skills/Qualifications

• Experience working with children aged 15 months to 11 years; passion for working with children is essential.
• Achieve Coach Certification and complete required training.
• Comfortable discussing topics with parents/guardians.
• Management experience required.
• Proficiency with Google and Microsoft platforms; experience with ZenPlanner, LearnUpon, CareerPlug, ADP, and FranConnect is preferred.
• Knowledge of physiology, exercise techniques, and body mechanics.
• CPR certified.

Sphere of Interaction

This position supervises the AGM, Lead Coach, and coaching staff, leading and mentoring the team. It involves working closely with families, team members, and KidStrong HQ.

DNA/Competencies

Key competencies include high standards, leadership, example-setting, passion, command presence, teaching, professionalism, engagement, mentorship, planning, communication, teamwork, coachability, and adaptability.

Compensation

$45,000 - $55,000 per year

About KidStrong

KidStrong is a child development training center focusing on brain, physical, and character development for children from walking to 11 years old, using a science-based curriculum taught by professionals.

Our People

• Want to work with great people
• Seek personal and professional growth
• Desire to make an impact

This franchise is independently owned and operated. Applications go directly to the franchisee, and hiring decisions are made locally. Contact the franchise location directly for employment inquiries.