General Manager

MSSHOSP; Nottingham; On-site; GBP 85,000 - 100,000; Full time

Job summary

A leading hospitality company in Nottingham is seeking a General Manager to oversee operations across various sectors, ensuring exceptional guest experiences and strong commercial performance. The ideal candidate will be a natural leader with a proven track record in hospitality, capable of inspiring and developing teams while driving strategic goals.

Benefits

Complimentary wellness club membership

Discounted stays from £35 per night

Ongoing training programs

Flexible working

Mental health support

Salary drawdown options

High street discount schemes

Enhanced parental benefits

Qualifications

• Proven experience as a General Manager or in a senior operational role.
• Strong commercial awareness with results-driven mindset.

Responsibilities

• Full operational responsibility for the site.
• Lead the team to deliver excellent guest experiences.
• Drive performance against key metrics.

Skills

Leadership

Commercial Awareness

Organization

Attention to Detail

Job description

General Manager

Location: Nottingham

Salary: £85,000 + Bonus

Benefits Include:

• Complimentary wellness club membership for employee and a friend
• Discounted stays from £35 per night and friends & family rates from £49 including breakfast
• Ongoing training, including Rising Stars and Talent Academy programmes
• Flexible working and guaranteed day off on your birthday
• Mental health support, including trained first aiders and wellbeing days
• Salary drawdown options and financial wellbeing tools
• High street and supermarket discount schemes
• Recognition rewards, milestone celebrations, and inclusive team events
• Enhanced parental benefits, life insurance, pension, and more

Role Responsibilities:

• Full operational responsibility for the site
• Lead the team to deliver excellent guest experiences and achieve commercial results
• Inspire, develop, and support a high-performing team across all departments
• Drive performance against key metrics and uphold brand standards

The General Manager is a commercially driven, customer-focused individual responsible for delivering strategic business objectives and achieving strong commercial returns. As a people-focused leader, they are passionate about creating a positive workplace culture, developing talent, and delivering consistently exceptional guest experiences.

This role oversees operations across hospitality, fitness, food & beverage, and guest services. The General Manager plays a key role in embedding a culture of quality, value, and service excellence while ensuring brand consistency and financial performance.

Key Responsibilities:

• Deliver strategic and commercial goals across all business areas
• Champion quality, value, and consistency in service delivery
• Build an engaged and motivated team through development, reward, and recognition
• Drive guest satisfaction scores, audit performance, and team engagement
• Collaborate with marketing to support campaigns and brand awareness
• Lead recruitment, development, and succession planning for all departments
• Use KPIs to identify underperformance and implement improvement plans

What We're Looking For:

• Proven experience as a General Manager or in a senior operational role within hospitality, leisure, or lifestyle sectors
• A natural leader capable of inspiring, coaching, and developing teams
• Strong commercial awareness with results-driven mindset
• Passionate about delivering standout guest experiences
• Highly organized with excellent attention to detail
• Confident, personable, and proactive approach