General Manager

Heartwood Inns; Merley; On-site; GBP 60,000 - 75,000; Full time

Benefits offered by this job

Competitive salary

Private Healthcare

Training programme

Employee assistance

Referral bonus

Extra holiday

Staff discounts

Cycle to work

Instant pay

Birthday gift

Job summary

Heartwood Inns is seeking a General Manager to lead a busy, branded hospitality site. You will drive guest experience, oversee daily operations and manage teams across pubs and brasseries within the Heartwood Collection.

You will report on KPIs, manage HR and financials, and mentor managers to deliver exceptional service and performance across our estate.

Qualifications

• 2-3 years experience as General Manager with branded operations knowledge.
• Proven ability to train and support managers and team members.
• Experience running all hospitality aspects including guest reception for rooms.

Responsibilities

• Lead site operations and maintain high guest satisfaction across the pub and brasserie sectors.
• Oversee HR, financials and KPI delivery to meet business targets.
• Develop and mentor managers and colleagues to drive performance and service quality.

Skills

People management

Leadership

Hospitality operations

HR knowledge

KPI management

Job description

General Manager

At Heartwood Collection, we’re on the lookout for passionate and vibrant individuals to join our team as a General Manager

We’re an award-winning group of cosy pubs and atmospheric brasseries that truly feel like home. From the elegance of Brasserie Blanc to the charm of Heartwood Inns, we pride ourselves on serving fresh, seasonal dishes to our local communities.

What we offer:

• Competitive salary package, includes TRONC* and Bonus based on KPIs
• Contract of 48 hours
• Private Healthcare with Bupa
• Bespoke training and development through our Stepping Stones programme
• Access to the Employee Assistance Program with Hospitality Action
• Discounts on hundreds of retailers and experiences via Reward Gateway
• Instant pay access through EarlyPay
• Enhanced Maternity & Paternity leave
• Up to £1,500 Referral Bonus
• Additional Holiday ( can buy up to 5 days extra holiday per year )
• 50% off food at any Heartwood Inns or Brasserie Blanc, plus a 20% discount for family and friends
• Various discounts on our beautiful Bedrooms in Inns locations
• Discounted Bedrooms our beautiful Inns locations
• A birthday gift and Long Service Recognition
• Cycle to Work Scheme

About You:

• Passionate and vibrant personality, lead from the front, a real people person who cares for the guests, team and experience.
• Clear track record of running a site and/ or fresh food restaurant and delivering training and support to managers and team members
• Able to run all different aspects of hospitality, (and reception for rooms site), with a proven record of leadership skills
• 2-3 years experience as General Manager, with knowledge of branded operations
• Taking on all the responsibilities of your site with an understanding of HR, financial aspects and KPI requirements of running a site

Heartwood Collection is a multi-award-winning hospitality group:

• Sunday Times Best Places to Work winner 2024
• Double winner at the Publican Awards 2024
• Best Pub Brand/ Concept at the Publican Awards 2025

At Heartwood Collection, we’re excited about the future. With over 40 locations now and plans to expand to more than 60 by 2027, including over 500 bedrooms, there’s never been a better time to join us. We’re committed to growing our team with progression opportunities across our estate.

Join us and be part of a community that’s warm, genuine, and full of life.

*On Target Earnings is based on a 48-hour working week, TRONC is calculated from the expected 6 months' site average plus quarterly bonus

Please note, we cannot take applications from overseas