General Manager

DH2DH; Greater London; Hybride; GBP 70 000 - 100 000; Plein temps

Avantages offerts par ce poste

Discretionary incentive

25 days holiday + bank holidays

Pension

Private medical

Life insurance

Free night + meal for two

Staff food on shift

Employee discounts

Résumé du poste

The Hoxton in Southwark is seeking an experienced General Manager to lead the hotel’s day-to-day operations and oversee Restaurant & Bars and Rooms. You will drive commercial success while grounding the brand in the local market and delivering the signature Hoxton guest experience.

We seek a hands-on leader who can balance strategic oversight with daily execution, inspire the team, and collaborate with central teams and owners to uphold our exceptional standards.

Qualifications

• Experienced, commercially savvy operator in hospitality.
• Passion for guest-centric service and team development.
• Hands-on approach; willing to roll up sleeves when needed.
• Able to balance strategic thinking with daily operational detail.
• Natural at leading and developing others; egos set aside.
• Open to doing things differently and trying new ideas.

Responsabilités

• Lead hotel management team in the successful operation of The Hoxton, Southwark.
• Take full responsibility for the commercial success of the property.
• Ensure brand standards are brought to life in the local market and neighbourhood.
• Create an outstanding guest experience that exceeds expectations and enhances reputation.
• Develop and support the team, enabling growth and engagement.
• Manage relationships with central teams and owners.

Connaissances

Hospitality operations

Leadership

Guest experience

Brand standards

Strategic mindset

Hands-on leadership

Description du poste

Company Description

We are looking for an experienced General Manager to join our team at The Hoxton in Southwark.

In your role you will be responsible for leading and supporting the team on the day-to-day management of a successful operation. And as the GM you will represent The Hoxton brand by delivering the unique ‘Hox Experience’ to our guests and team overseeing the Restaurant & Bars and Rooms side of things.

The Hoxton, Southwark, the third Hoxton in our hometown of London. This London borough is known for its colourful history. Right here is where famous London pub The Prince Albert once stood. Patrons would bet on sport from their barstool, handing fistfuls of cash to the pub’s very own licensed bookie!

We have 192 bedrooms, 2 restaurants- Albie our all-day neighbourhood dining spot, drawing inspiration from the French and Italian Riviera & our signature restaurant Seabird our rooftop restaurant on the 14th floor, our meeting space The Apartment and last but not least, Working From_, our coworking space.

Job Description

What’s in it for you…

• Become part of a team that’s very passionate about creating great hospitality experiences.
• A competitive package inclusive of discretionary incentive and plenty of opportunity for development.
• 25 days holiday (plus bank holidays), pension, family cover private medical and life insurance.
• Food on us during your shift.
• Enjoy a free night at The Hoxton and a meal for two when you first start with us.
• Training to get you settled into your role with ongoing development that helps you think, make and thrive to set you up for success at work.
• Time off to volunteer with one of our partner charities.
• The opportunity to join an innovative, fast-growing, international group that’s committed to not just building new hotels but building a global brand.
• The chance to challenge the norm and work in an environment that is both creative and rewarding.
• Excellent discounts across The Hoxton and the global Ennismore family.

What you’ll do…

• Lead your hotel management team in the successful operation of The Hoxton, Southwark.
• Take full responsibility for the commercial success of the property.
• Make sure our brand standards are properly brought to life in how we ground the brand in the local market & neighbourhood.
• Lead by example in creating a brilliant experience for our guests that exceeds their expectations and builds a great reputation for The Hoxton.
• Make our own people a real focus, creating an environment where they feel supported, have opportunities to grow, and enjoy what they do!
• Play a key role in managing the relationship with the central teams and owners.
• And everything else in-between…

Qualifications

What we’re looking for…

• You are an experienced, commercially savvy operator and have prior experience in a similar role.
• Someone with a passion for hospitality, you inspire an enthusiastic guest-centred approach.
• You have a hands‑on approach and are willing to roll up your sleeves and work shifts if required, side by side with the team.
• You are comfortable with the strategic as well as day to day detail.
• You are a natural at leading and managing others, and you lead by example, creating an environment where your team can be their best self.
• You’re not precious. We leave our egos at the door and help get things done.
• You’re up for doing things differently and trying (almost) everything once.
• If we got stuck in a lift together, we’d have a good time and share a few laughs.
• You want to be part of a team that works hard, supports each other and has fun along the way.

Offre executive hospitality à vérifier avant publication.

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