General Manager

BNP Paribas Real Estate; London; On-site; GBP 60,000 - 90,000; Full time

Job summary

A leading real estate firm is seeking a General Manager to oversee operations and enhance occupier experience in London. This pivotal role involves managing teams, driving sustainability efforts, and ensuring compliance with health and safety regulations. The ideal candidate will have strong leadership skills and a background in property management, aiming to foster a collaborative environment while achieving operational excellence.

Qualifications

• Degree or equivalent required.
• Membership of IWFM or RICS preferred.
• NEBOSH certification in Occupational Safety and Health is a plus.

Responsibilities

• Oversee service charge budgeting and technical service delivery.
• Manage site-based staff and ensure compliance with policies.
• Champion sustainability initiatives and community engagement.

Skills

Customer Service

Communication

Leadership

Project Management

Sustainability Knowledge

Health and Safety Knowledge

Education

Degree or equivalent

Membership or Associate Membership of IWFM or RICS

National General Certificate in Occupational Safety and Health - accredited by NEBOSH

Job description

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The role

As General Manager, you will oversee an in-house team and key service partners, working collaboratively within a pan-European platform model that emphasises shared excellence across a broad client-wide portfolio. You’ll also work closely with subject matter experts across sustainability, engineering, customer experience and social value to drive performance and innovation.

The role

As General Manager, you will oversee an in-house team and key service partners, working collaboratively within a pan-European platform model that emphasises shared excellence across a broad client-wide portfolio. You’ll also work closely with subject matter experts across sustainability, engineering, customer experience and social value to drive performance and innovation.

This is a key leadership role focused on delivering an exceptional occupier experience, while embedding sustainability and social impact at the core of everything you do.

Key Highlights Of The Role And Asset

• Home to a diverse mix of high-profile occupiers across 21 floors.
• 5-star end-of-trip facilities, vibrant events space, café, lounge and dedicated building app.
• Responsible for service charge budgeting, PPM and lifecycle planning, and technical service delivery.
• Support to deliver a bespoke Community Engagement Strategy, including wellbeing initiatives and a curated occupier events programme.
• Champion our Sustainability Strategy, with a strong focus on Net Zero targets and occupier collaboration via Green Building Committees.
• Help drive wider social impact through community partnerships and charity engagement.
  
  

Responsibilities

• Prepare, monitor and reconcile service charge budgets
• Check and approve expenditure against service charge budgets
• Provide best in class customer service to internal and external customer base
• Maintain regular and effective communication with clients and tenants
• Manage site based staff, ensuring all people related policies and procedures are followed
• Maintain regular and effective communication with internal colleagues in Property Management, support functions and the wider Real Estate business
• Monitor works conducted/service provided by suppliers
• Audit and inspect supplier delivery
• Measure and report supplier performance against agreed SLAs
• Manage suppliers to ensure effective, safe and compliant delivery of all M&E related services, including: life safety systems, vertical transportation equipment and public health systems
• Work effectively with a range of specialist consultants to deliver agreed outcomes
• Procure goods and services, following procedures and policies
• Develop, agree and manage capital replacement programmes
• Prepare management reports for a variety of stakeholders and attend/chair management meetings as required
• Ensure compliance with all current statutory legislation in respect of health and safety and the environment
• Manage local environmental activities in order to meet statutory obligations and achieve/retain industry standards e.g. ISO14001 working with Sustainability Manager
• Ensure compliance with all internal procedures and policies – e.g. Procurement, Finance, Compliance, HR
• Ensure security and emergency procedures are robust and adhered to at all times, taking an active role in the event of emergency situations
• Undertake ambassadorial activities for BNPPRE
• Take part in cross Property Management activities
  
  

Person specification

Qualifications/Key Skills

• Degree or equivalent
• Membership or Associate Membership of IWFM or RICS
• National General Certificate in Occupational Safety and Health - accredited by NEBOSH
  
  

Experience

• Previous experience in a similar role
• Understanding of commercial leases and the landlord and tenant relationship
• Good understanding of service charge budgets and accounting principles
• Management of in-house and supplier staff
• Management of supplier relationships
• Good health and safety and environmental knowledge
• Good mechanical and electrical services knowledge
• Excellent English language skills – both written and spoken
• IT literate – MS Office at intermediate level and other relevant software (e.g. Meridian, Proactis, Snapshot, Tramps) at a level to undertake the role satisfactorily
• Experience of managing multi-site environments
• Experience of managing a single-site environment in excess of 100,000 square feet and/or service charge budgets in excess of £1m

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

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