General Manager, Tailor-Made

Intrepid Travel; Greater London; Hybrid; GBP 70,000 - 90,000; Full time

Job summary

A global leader in travel experiences is seeking a General Manager for their Tailor-Made division. This role involves strategic leadership and innovation to expand the business, ensuring alignment with the company's values. The position is hybrid, based in London or Melbourne, and offers flexible working conditions along with unique travel perks.

Benefits

Flexible work options

Free Intrepid trip every year

5 extra days of leave for trips

10 weeks paid parental leave

Access to e-learning platforms

20 hours of volunteer leave

Employee Assistance Program

Qualifications

• 10+ years of experience in the travel industry.
• Proven commercial leadership and strategic experience.

Responsibilities

• Lead the strategy, growth, and innovation of the Tailor-Made business.
• Partner with the technology team to design scalable solutions.

Skills

Leadership

Innovation

Strategic Thinking

Commercial Focus

Job description

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At Intrepid Travel we exist to inspire, create, share and lead the best travel experiences ever – for both people and the planet. More than 34 years later, we’re proud to be a certified B Corp with hundreds of trips in over 100 countries.
The world needs more Intrepid people:
At Intrepid, we’re passionate about creating transformative travel experiences that inspire and connect people worldwide - whether through immersive day trips, multi-day small group adventures, or private tailor-made departures.
We recognise that every traveller explores the world differently, and that’s where our Tailor-Made business comes in - offering bespoke, flexible, and creative itineraries designed for those who want the Intrepid experience on their own terms.
We are now looking for a leader to expand and elevate our Tailor-Made business to unlock new opportunities. As General Manager of Tailor-Made you’ll lead the strategy, growth, and innovation and partner with the technology team to identify and design the technology solution to scale our tailor-made business.
This is a rare opportunity to step into an entrepreneurial leadership role within a global brand - one where you can shape a long-term vision, build a scalable business model, and deliver outstanding customer and commercial outcomes, all while staying true to Intrepid’s values and purpose-driven DNA.
This is a full-time, permanent role based in Melbourne or London, on a hybrid basis and will require some travel to our regional and global destinations (-10%)
Some of the experience you’ll bring with you may include:

• 10+ years of experience in the travel industry, with proven commercial leadership
• Strategic leadership experience in FIT, bespoke, premium, or private travel models
• A strong track record in scaling new business and launching into new global markets
• A creative, ambitious, and innovative mindset, paired with a sharp commercial and operational focus - you bring big ideas and the drive to deliver them
• The ability to zoom out to define the vision and strategy, and zoom in to be hands-on in making it happen
  

Our people reflect the diversity of our customers and the communities we visit:
Intrepid is made up of 58 nationalities across 46 countries, and we recognise that diversity makes us a stronger business. We support a culture where people can be themselves and encourage applications from people of all backgrounds. Including First Nations People, LGBTQI+ people, those living with a disability, or from disadvantaged backgrounds, and all people from different ethnicities, races, and religions.
Rewarding and developing our people is important to us, some of our work perks include:

• Flexible work options, such as work-from-home options and the ability to 'work from anywhere' 4 weeks a year
• A free Intrepid trip every year, plus generous discounts for families, and close friends
• 5 extra days of leave a year for use on Intrepid trip's
• A minimum of 10 weeks paid parental leave for all parents, and other additional leave provisions.
• Access to e-learning platforms, professional development and mentor programs
• 20 hours of volunteer leave every year to use on causes most important to you
• Employee Assistance Program, a 24/7 service that offers counselling for you and your family
  

We are Real. Together. Ambitious. Impactful. These are our values and to us they're more than just words, they are the pillars of our success and every day it's our people and the work they do that bring them to life.
At Intrepid ensuring diversity, equity, and inclusion is an important part of our recruitment process. If you require a reasonable accommodation to submit your application, please email [e-mail] with your name, location, and the accommodations you need, we will then be in touch to support your application.

Seniority level

• Seniority level

  Executive

Employment type

• Employment type

  Full-time

Job function

• Job function

  Project Management, General Business, and Management

• Industries

  Travel Arrangements

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