General Manager

Chartwells Independent; London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading company in food service is seeking a General Manager to oversee operations in London. The role involves leading a team, ensuring compliance with client standards, and managing commercial performance. Ideal candidates will have a strong leadership background and a proven track record in similar roles, with a focus on delivering exceptional food experiences.

Benefits

40 hours over a five day week (Monday to Friday)

Training and Development courses

20 days holiday + 8 Bank Holidays

Compass discounts and benefits

Breakfast and lunch included

Qualifications

• Minimum of 3 years as Deputy General Manager.
• Ability to create effective relationships at all levels.
• Strong communicator with negotiation skills.

Responsibilities

• Overseeing food service operations ensuring quality and efficiency.
• Managing compliance with health and safety regulations.
• Building strategic relationships with key client stakeholders.

Skills

Leadership

Commercial Focus

Communication

Team Development

Negotiation

Job description

We’re Food+. We’re a global team of skilled culinarians, managers, food service operators and subject matter experts crafting food experiences that fuel big ideas at one of the world’s major tech companies!

The food and experiences we provide make quite an impact – we help fuel the teams creating world-changing technologies - that’s a big deal! We’re passionate about supporting the long-term success of everyone we feed, and we love what we do.

This is not just a workplace, it’s a place to innovate, a platform to bring your ideas to life, contribute to a sustainable future and best of all - be a part of an awesome team!

Snapshot of the role

We are looking for a highly skilled and motivated General Manager to take full ownership of our food service operations within designated buildings. This is a fantastic opportunity to lead and inspire a talented team, ensuring the delivery of exceptional food experiences that align with our client's prestigious Food Program.

In this role, you will be fully responsible for:

• Operational Excellence: Overseeing all aspects of the food service operations within your assigned building(s), ensuring seamless execution and adherence to the highest standards of quality and efficiency.
• Client Food Program Adherence: Ensuring strict compliance with all aspects of the Client Food Program, understanding and implementing its guidelines and requirements meticulously.
• Team Leadership and Development: Inspiring, motivating, and developing your team to consistently deliver outstanding food and beverage services, fostering a positive and collaborative work environment.
• Compliance and Safety: Guaranteeing that all buildings fully comply with Compass Group processes, health and safety regulations, and food hygiene standards, maintaining a safe and hygienic environment for both staff and clients.
• Commercial Performance: Managing the food service operations commercially, ensuring they operate in line with net growth and retention targets, optimizing resources and driving financial success.
• Strategic Client Relationship Management: Building and nurturing strong, strategic relationships with key client stakeholders to ensure contract retention and identify opportunities for service enhancement.

The ideal candidate will be a proven leader with:

• Minimum of 3 years as Deputy General Manager
• Commercially focused with ability to measure impact and results.
• Ability to create effective relationships, influence and collaborate internally and externally at all organizational levels.
• Demonstrates Compass values and recognition principles.
• Understands and has knowledge of industry trends and direction; ability to learn and effectively utilise the Client tools.
• Strong communicator that can confidently speak with all levels within the business, where necessary utilising negotiation and reasoning skills.
• Communicate and collaborate across many teams about multiple projects taking place simultaneously.

Perks, Benefits and Other Information

• 40 hours over a five day week (Monday to Friday). No weekends.
• Training and Development courses to continually learn on the job
• 20 days holiday + 8 Bank Holidays (plus your Birthday off on us)
• 100’s of Compass discounts and benefits (Reduced Cinema Tickets, Childcare Vouchers and more)
• Breakfast and lunch included each day when you're working
• Based in one of our inspiring North London Client offices, and some of the perks that come with the office.
• Sounds like the perfect job for you? Then please send us your CV and take your seat at the table.

About Us

Restaurant Associates provides brilliant hospitality through our food, drink and services. We work with our partners and collaborate with our clients to achieve great things together.Every day, our teams of passionate hospitality professionals strive for excellence in delivering employee dining and hospitality to some of the UK's leading workplace as well as inspiring exceptional experiences in iconic cultural and heritage destinations.

Job Reference: com/0705/97298004/52737354/SU #RA Group

Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength!