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General Manager

The Groucho Club Ltd.

London

On-site

GBP 55,000 - 65,000

Full time

4 days ago

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Job summary

The Groucho Club is seeking an experienced General Manager to drive operational excellence across all departments in a leading private members' club in London. This pivotal role involves inspiring a dedicated team, managing financial performance, and ensuring a high-quality member experience as the club embarks on an exciting phase of growth and rebranding. Ideal candidates will have a strong background in hospitality management, showcasing both strategic insight and operational expertise, as well as a passion for exceptional service and innovative cultural experiences.

Benefits

Competitive salary and performance-based incentives

33 days holiday

Health cash plan and medical insurance

Discounts at thousands of retailers

Pension contributions

Life Assurance

Complimentary staff meals

Opportunities for training and development

Qualifications

Proven experience in a senior leadership role within hospitality.
Strong financial acumen and understanding of P&L.
Passion for hospitality and creative industries.

Responsibilities

Lead day-to-day operations ensuring outstanding member experience.
Inspire and develop Heads of Department.
Monitor budgets and ensure profitability.

Skills

Leadership

Commercial awareness

Crisis management

Decision-making

Communication skills

Organisational skills

Customer service

Direct message the job poster from The Groucho Club Ltd.

We’re looking for an experienced and inspiring General Manager to lead the team at The Groucho Club. This is a pivotal role at an exciting time in the club’s evolution, as we enter a new era of growth and transformation. As General Manager, you’ll be responsible for delivering exceptional operational leadership across all departments – from F&B and events to service, member experience and people development.

You’ll be hands-on, passionate about hospitality, and a natural leader who knows how to get the best from their team. The ideal candidate will bring a deep understanding of what makes a private members' club unique, as well as commercial and strategic acumen to help shape the next chapter of The Groucho Club. This role reports directly into the Managing Director.

What You’ll Be Doing

Lead the day-to-day operations of the club, ensuring an outstanding member and guest experience across all areas.
Inspire, manage and develop Heads of Department and their teams, creating a collaborative and high-performance culture.
Maintain consistent service standards through strong leadership and hands-on presence across F&B, front of house and back of house operations.
Be a key brand ambassador and ensure the ethos, character and personality of The Groucho Club is reflected in every detail.
Monitor and manage budgets, forecasting and financial performance, ensuring profitability and cost control.
Oversee recruitment, training, performance and development of the team, supporting succession planning and growth.
Ensure all operations comply with health, safety and licensing legislation.
Work closely with the Exec team to deliver strategic goals and support the club’s rebrand and evolution.

What Makes You a Great Fit

Proven experience in a senior leadership role in hospitality – ideally within private members’ clubs, luxury hotels or lifestyle venues.
Confident and people-focused leader with the ability to inspire and influence teams at all levels.
Commercially aware, with strong financial acumen and an understanding of P&L, cost control and driving revenue.
Calm under pressure with excellent decision-making, communication and organisational skills.
Deep appreciation for the balance of heritage and innovation – preserving the soul of a space while driving it forward.
An instinct for exceptional service and detail.
A passion for hospitality and a genuine interest in the creative industries, arts, and culture.

Why You’ll Love It Here

At The Groucho Club, we know our people are the key to our success. That’s why we offer:

A competitive salary and performance-based incentives.
33 days holiday to recharge and explore.
A health cash plan and Vitality Private Medical Insurance to support your well-being.
Discounts at thousands of retailers through our online savings portal.
Pension contributions to invest in your future.
Life Assurance for peace of mind.
Complimentary staff meals during shifts to keep you energised.
Opportunities for training and development to help you thrive in your career.

This is a rare opportunity to lead one of London’s most iconic private members’ clubs through an exciting phase of rebrand and renewal. If you're passionate about hospitality and ready to make your mark, we’d love to hear from you.

No agency support required – direct applications only.

Seniority level

Seniority level
Director

Employment type

Employment type
Full-time

Job function

Job function
Management
Industries
Hospitality

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